CRM

BigChange has launched a series of analytics dashboards to display critical business information. Big-screen graphs and tables provide an instant view of performance, such as job costs, productivity, customer service, and finance. The dashboards receive live data from across the business, including job updates from field service operatives equipped with mobile devices, giving managers and staff complete

For several years the IoT M2M Council (IMC) has collected data on a quarterly basis tracking IoT buying patterns by surveying its 25,000 rank-and-file IMC Adopter Members – all self-identified IoT buyers, writes Keith Kreisher, the organisation’s executive director. To get started, there was much discussion among industry experts – mostly, the companies making up

Leeds, United Kingdom. 13 April, 2022 – Capital, a specialist cleaning and facilities management company, has deployed BigChange field service management software to launch a new nationwide outsource service. Providing support to other facilities management companies that need to boost their field service capacity or businesses that require additional resources or skills, Capital’s service team will help

There are sales data metrics which are finally driving behaviour among manufacturers and distributors far beyond the plant floor and warehouse fulfillment operations. Knowing that it costs five times more to acquire a new customer than sell to an existing customer, the need for AI and IIoT driven data about these current customers is greater

It’s easy to get obsessed with technology – it is the key enabler of today’s revolution – but the harder part of the transformation is cultural. It’s about putting the customer experience and their business outcomes at the centre of everything.

CloudCall, a provider of advanced communications for CRM systems, announced the availability of CloudCall Unified Communications for Bullhorn. This solution, seamlessly integrated into Bullhorn, builds on the CloudCall telephony and CRM feature set, adding instant messaging, SMS, and GDPR compliance capabilities

Speakerbus and Insightful Technology are pleased to announce the formation of a dynamic new partnership designed to drive enhanced compliance capabilities and improved productivity throughout the enterprise.

A new update of the Worldwide Semiannual Small and Medium Business Spending Guide from International Data Corporation (IDC) forecasts that total IT spending by small and medium-size businesses (SMBs) will approach $568 billion in 2017 and increase by more than $100 billion to exceed $676 billion in 2021.

EVRYTHNG, an Internet of Things (IoT) smart products platform for consumer products, has announced the first-of-its-kind integration of EVRYTHNG Active Digital Identities™ with GS1 Standards.

This is part 1 of our 3 part “in it to win it” series, the series will cover system integrators role in IoT and why and how they can win more IoT projects.

The success of IoT is dependent on two key elements of the IoT ecosystem: performance of the things (sensored devices) and performance of the networks that connect them. The latter offers a greater risk to the Service Provider, as the devices often are required to have very reliable and high quality

M2M/IoT market research provider, Berg Insight has released new findings about the mobile healthcare (mHealth) market. The number of remotely monitored patients grew by 44% to 7.1 million in 2016 as the market entered a growth phase fuelled by rising market acceptance in several key verticals.

Plexure, a global provider of IoT-driven CRM, has appointed Darren Rankine, a business executive with more than two decades of customer relationship management and business intelligence expertise, as vice president, Client Services.

In light of the news that Hewlett Packard Enterprise is now launching solutions designed to remove barriers for mass Internet of Things (IoT) adoption, Jeremy Cowan talked exclusively to Chris Kozup, vice president of Marketing, to understand Aruba’s strategy.

Minkels, part of the publicly traded company Legrand, recently introduced its first micro data centre, the MatrixCube. The company has now announced a second, more compact micro datacentre for the first quarter of 2017, the MiniCube.

The Internet of Things has taken the world by storm. With a long list of potential benefits for businesses and consumers alike, it is no surprise that there is a growing list of companies aiming to tap into the potential.