Service Management Expo, Birmingham, UK. September 20, 2011 — Telogis, Inc., creators of the Telogis platform for location intelligence, have introduced Telogis Progression, a new software-as-a-service (SaaS) work order management platform. It offers real-time job creation, tracking (including estimated time of arrival and completion), routing (including pre-planned routes and dynamic changes throughout the day), dispatching, customer service notifications, route compliance reporting, job completion reporting, real-time traffic conditions and a rich interface to existing enterprise resource planning (ERP) systems. This SaaS work order management platform is available in three distinct offerings: Progression, Progression Pro and Progression Enterprise.
“Telogis Progression will revolutionise the way service organisations
coordinate their mobile resources to ensure customer satisfaction while simultaneously protecting their bottom line,” says Newth Morris, president, Telogis Progression. “This new SaaS solution provides the greatest visibility into the real-time workings of field staff and gives business owners a dynamic tool to ensure that each system is working together to guarantee the fastest, most efficient and accurate performance
in the field.”
The system works with existing ERP and customer relationship management (CRM) systems, as well as order management, outage management and preventive maintenance packages to optimise mobile resource planning.
The company, based in Aliso Viejo, California, says that Telogis Progression also integrates with the Telogis Route multi-vehicle route optimisation system, Telogis Fleet GPS fleet management system, and the Telogis Mobile handheld application. Telogis claims this makes it the industry’s only end-to-end enterprise platform that provides strategic and dynamic routing, real-time work order management, telematics and mobile integration on a single platform — everything necessary to manage the lifecycle of a work order.
“In order to accomplish the same with any other vendor, a company would
have to contract with three vendors and a systems integrator to put the pieces together,” says Morris. “We do it all with one platform, and we leverage the strength of each individual piece to create a strong, reliable platform that helps drive each customer’s business and ensure customer satisfaction.”