Linköping, Sweden. December 28, 2011 — A1 Telekom Austria has expanded its IPTV quality monitoring set-up with an Embedded Monitoring Solution from Agama Technologies of Linköping, Sweden, designed to cover end-to-end service distribution. With this deployment, A1 says that it has strengthened its strategic and proactive approach, to improve service quality and increase customer satisfaction.
With an unprecedented need for end-to-end understanding of its TV service distribution to each individual subscriber, A1 can now extend its existing Agama installation with embedded set-top box (STB) monitoring for efficient last-mile and in-home service quality assurance. With a quality monitoring solution reaching from the head-end site all the way to the point of service consumption, the telco gains full insight in the distributed service quality throughout its deployment. This will support real-time problem discovery and impact analysis, proactive and cost-effective customer support processes, as well as enable methodical improvements of the overall service quality.
“It’s with great pleasure we see that A1 expands their Agama solution to become a cornerstone for their IPTV quality assurance processes, following the clear trend of telcos deploying TV service quality assurance solutions capable of supporting the entire organisation also from a business perspective,” states Mikael Dahlgren (pictured), CEO at Agama Technologies. “The Agama DTV Monitoring Solution is today the most widely deployed end-to-end system for this purpose and, since the first installation, our customers have achieved remarkable results in their structured quality improvement processes. In deployments, we have seen drastically lowered numbers of incoming calls to customer support, truck rolls and unnecessary STB swaps almost reduced to zero, and actual measurable increases in customer satisfaction,” Dahlgren concludes.