Nespresso selects Sierra Wireless to provide remote management for professional coffee machines

Coffee Coffee

London, UK. February 21, 2012 – Nestlé Nespresso SA, the portioned premium coffee producer, has selected Sierra Wireless to provide a machine-to-machine (M2M) cloud platform and hardware solution to connect Nespresso coffee machines used in restaurants, hotels, offices, and retail environments.

The system, developed on the AirVantage M2M Cloud Platform and using the AirLink™ GL6100 programmable modem, ensures that Nespresso customers are supplied with their coffee of choice; that they receive extended after-sales services by maintaining the machines in excellent condition; and that they operate at the optimum pressure and temperature to produce the highest quality coffee.

Sierra Wireless led the work needed to deploy and integrate the M2M solution, while working closely with Nespresso and global communications service provider, Orange Business Services, to provides wireless data network services for the coffee machines worldwide.

“Highest quality coffee and a personalised service are at the core of the Nespresso brand,” said Marco Zancolo, head of B2B Channel, Nestlé Nespresso S.A. “We continuously seek to innovate in our business-to-business offerings, providing solutions to meet the needs of the most discerning business customers and hosts in the hospitality business. We expect that this innovative solution, powered by the Sierra Wireless AirVantage M2M Cloud Platform, will further ensure that Nespresso will consistently deliver simplicity, reliability and a rewarding coffee experience for our clients’ customers and colleagues.”

The solution includes the Sierra Wireless AirLink™ GL6100 programmable modem, which monitors the Nespresso coffee machines and transmits operational and business data to the AirVantage Platform via the wireless network.

The Sierra Wireless AirLink™ GL6100 modem, equipped with a built-in Embedded SIM, ensures that the modem has the durability and performance required to withstand the vibrations, temperatures, and pressures characteristic of the coffee machine environment.

Sierra Wireless is also working with Orange Business Services to ensure that the modems function reliably on the wireless networks operated by Orange and its roaming partners serving the countries in which the coffee machines are deployed. Nespresso expects to roll out the connected coffee machines to commercial customers in more than 50 countries during 2012.

“Nespresso now has a global M2M solution and a single software interface to streamline the technical support and business services it offers to its customers around the world,” said Emmanuel Walckenaer, senior vice president, Solutions and Services, for Sierra Wireless. “The end-to-end solution integrates hardware and software with a dedicated connection to the Orange wireless data service. This speeds the deployment and simplifies the operation of the connected coffee machines across all of Nespresso’s markets.”

The coffee machine monitoring applications integrated in the professional Nespresso machines are built on the Sierra Wireless AirVantage Platform. The applications remotely retrieve operational and performance data from each machine, keep track of descaling and other maintenance procedures, and alert technical staff if servicing is required. The applications can also be used to remotely adjust the equipment settings, such as water temperature and pressure.

Sierra Wireless worked closely with Nespresso to integrate the technology and services with Nespresso’s IT systems. All communications performed by devices, services and users in the end-to-end system are carried over secure and confidential connections.

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