With Orga Systems’ OS.Automotive car manufacturers can launch and bill for in-car service innovations and mobility products – e.g. premium navigation and travel assistance, car sharing and smart car rental schemes, rich mobility services (search and location-based services), retail partner programs and loyalty schemes, on-board infotainment/on-demand media or concierge services. This can help auto makers to differentiate their offerings, to enhance long-term customer loyalty and to gain valuable driver insight and knowledge about customer preferences.
OS.Automotive aims to deliver an integrated Business and Operations Support System that provides end-to end functionality for Order Management, Real-time Billing, Customer Management and Customer Care/Self-Care in one. It can support car manufacturers to launch, enable, incentivize and monetize innovative in-vehicle services, differentiated by target customer segment, country, vehicle type and built-in standard/special on-board equipment.
Key success factor for the launch of new in-vehicle services is a seamless and positive driver experience to select, activate and pay for in-vehicle services (VAS, mobility services & on-board infotainment). Depending on the car model and available on-board HW/IT equipment the solution helps car manufacturers to execute advanced service eligibility policies to aid segmentation and also to ensure correct product-vehicle-compatibility.
The solution is based on Orga Systems’ Order-to-Cash offering for the automotive industry and includes catalogue-driven Order Management and Customer Care for the next generation of in-vehicle services. OS.Automotive increases efficiencies for rapid automotive service and product creation, order capture and order execution. It manages and automates the complete lifecycles of orders, products, customers and billing accounts in an exclusive end-to-end solution.
Highlights of OS.Automotive are:
- Multi-channel order management: In-Car, Dealer/POS, Call Center, Web
- Flexible service charging & billing: free/premium/subscription/pay per use
- Multi-brand/multi-model support and catalog-driven order management for in-vehicle services/VAS/mobility services
- Compatibility and availability checks across various business rules
- 3G Data volume control and carrier invoice verification
- Customer Care and Self-Care
- Global roll-out capability