Managing supply chain complexity in M2M: It’s all about Solutions

Dan McDuffie of Wyless

Wyless: At this month’s upcoming MobileCON event, we will be talking a lot about solutions in M2M, and how our peer group needs to focus on solving our partners’ problems by taking a project oriented approach.

As an example of this evolution in the Managed Services market, we are highlighting one of our recent projects with a leading alarm panel manufacturer. Our partner had a multitude of issues surrounding the deployment of their cellular based solution. First, because they are a fixed wireless solution deploying initially across North America, they recognised the need for at least three mobile operators (two in the USA and one in Canada), not to mention eventual expansion into Latin America, Europe and Asia. Second, they have a multi-tiered distribution model and managing the complexities of dealing with activations across hundreds of distributors would be tricky to say the least, and last, they had no idea how to move from a manufacturing model to actually billing their distributors for a consumable, variable cellular service.

What emerged was an end-to-end solution for their dealers to order the cellular connectivity through a custom portal, with custom price plans and billing options, a custom smartphone application for device provisioning, and both billing and Tier 1-3 support handled directly by Wyless. This enabled our partner to focus on what they do best, manufacturing their best of breed alarm panel, rather than becoming a solutions provider themselves.

“Multi Carrier M2M deployments and supply chain complexity, problem solved, done and dusted.”

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