Empirix announced enhancements to its Empirix E-XMS service assurance platform for monitoring telematics solutions, including those that enable emergency notifications, remote vehicle diagnostics, wireless dashboard services and “MyCar” smartphone apps.
By leveraging Empirix E-XMS’s advanced troubleshooting capabilities, operators can quickly pinpoint, diagnose and understand service delivery issues in these highly complex environments.
With this offering, service providers gain an important level of assurance for an emerging class of wireless machine-to-machine (M2M) solutions that promise to enhance the in-vehicle experience and improve driving performance.
Empirix helps service providers mitigate the complexities inherent in assuring multi-system, data-intensive mobile solutions. Empirix E-XMS is a high-capacity, carrier-grade solution capable of monitoring the vast amount of operator-to-manufacturer-to-vehicle communications that power telematics.
For a complete understanding of user experience, Empirix analyses both network and application performance, including support emergency service requests, vehicle health checks and smartphone-enabled solutions for remote start, lock or unlock.
Empirix E-XMS also assures a growing class of in-vehicle and driving-relevant solutions, such as navigation, parts purchasing, media downloads and more.
By providing end-to-end visibility along with the ability to drill deeply into any performance issue, Empirix helps companies quickly diagnose a wide range of problems.
It includes broad support for mobile, WiFi, datacom and IP protocols as well as the NGTP 2.0 standard created by the Next Generation Telematics Pattern consortium.
“Unlike supporting an app downloaded to a smartphone, telematics solutions span multiple applications, data sources and network environments. Our customers requested an assurance and analytics solution to rapidly diagnose issues with these communications and we delivered,” said Steve Kish, director of product management at Empirix.
The Empirix E-XMS solution is part of the Empirix Systems Architecture (ESA).
ESA unifies the company’s industry-leading testing and monitoring technologies with predictive analytics and business intelligence capabilities and empowers customers to take a modular approach to their deployments.
This flexible, integrated solution enables companies to easily add new capabilities, as well as leverage their existing infrastructure investments, to increase the availability of critical systems, delight customers and drive revenue growth.