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ECW's 'next generation' E9-1-1 call management and mapping system selected in Alabama
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ECW's 'next generation' E9-1-1 call management and mapping system selected in Alabama

Posted by Jeremy CowanMarch 22, 2013

Birmingham, Alabama, USA (BUSINESS WIRE) — Emergency CallWorks Inc., a provider of 9-1-1 (emergency) and incident management software for public safety, reports that Jefferson County has chosen Emergency CallWorks® (ECW) to supply advanced 9-1-1 call management and call mapping.

The new system, designed to meet and exceed the latest ‘next generation’ 9-1-1 US standards, will help improve emergency response capabilities, consolidate operations and add efficiencies as well as lower technology and operational costs.

The new next gen 9-1-1 call management solution will be deployed to service all of the existing Public Safety Answering Points (PSAP’s) within the county, Alabama’s largest with 660,000 citizens. The Jefferson County Emergency Communications District serves all of unincorporated Jefferson County, plus 18 incorporated cities and towns. This includes the Jefferson County Sheriff’s Office, nine other law enforcement agencies and 33 fire and EMS agencies across the county.

“We are very excited about the new 9-1-1 emergency response capabilities and expansion of services we will be able to provide the citizens of Jefferson County,” said Howard Summerford, director of Jefferson County 9-1-1 Emergency Communications District. “Upgrading to integrated call taking and call mapping software that utilises the latest technologies such as Voice over Internet Protocol (VoIP) and geo-diverse, redundant hosting, will allow us to consolidate technology, reduce maintenance cost and add more operational continuity across the county for large-scale emergencies. Implementing this solution aligns with our larger goals surrounding improved disaster emergency response, including our new dispatch centre located in Center Point, Alabama.”

Instead of building onto or upgrading from legacy 9-1-1 system technology, the ECW system was reportedly developed from the ground up to take advantage of the new next generation 9-1-1 standards, the latest in technology and hosted deployments. The ECW 9-1-1 call management system provides users with a more intuitive, web browser-based interface to manage calls.

According to ECW, the software is built to allow faster innovation, more scalability, lower cost, fault tolerance and needs substantially less hardware than typical emergency call-taking systems. The solution will be deployed in an easily scalable, geo-diverse, multi-site environment with flexibility and capacity to handle community growth, consolidation strategies and geographical or disaster recovery situations.

Summerford explains further, “Redundancy and ease of low cost expansion is outstanding and would be impossible with our current technology platform. We will be able to add additional emergency response connectivity and better technology across our entire area in a much more cost-effective manner and at a more rapid pace. In the near future we will be able to adopt emergency texting standards as well as visual communications, all adding to the public’s safety.”

ECW provides emergency call taking, mapping, incident management and decision support software solutions for small rural PSAPs and large multi-site operations across the country. “We are especially proud to be advancing the technological public safety capabilities in Jefferson County,” states Craig Parker, CEO of Emergency CallWorks. “In addition to deployments from coast to coast, we now serve three of the largest counties in Alabama. Being based in Jefferson County; these systems will be used to serve our own families, friends and neighbours.”

Emergency CallWorks, Inc. offers the PSAP and Dispatch community what is said to be the industry’s first vertically and horizontally integrated system for the receipt of Next Generation 911 calls, dispatching of resources, and transmission of critical information to the mobile workforce while providing a vast array of benefits from VoIP technology. Emergency CallWorks products aim to improve control and administration of the E-911, Emergency Management and Dispatch workflow process while enhancing the speed and accuracy of emergency response.

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Jeremy Cowan

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