Brite:Bill has been selected to serve as a billing communications solutions provider for Sprint Corp. As a result, Sprint will be able to enhance customer experience across all channels through transparent, personalised and easy-to-understand billing communications.
Sprint required a customer communications and billing analytics capability to support its customers’ needs over the coming years, and Brite:Bill was selected following a competitive tender process. The Brite:Bill solution uses light-touch integration to the core billing systems, pulling the billing data and displaying it in easily understood formats and enables dramatic improvements in the bill presentation.
The solution will help Sprint improve billing relationships with customers and build engagement and loyalty, further strengthening their focus on delivering industry-leading customer experience.
Alan Coleman, Brite:Bill’s CEO said: “We feel privileged to have been selected by Sprint. It was a competitive selection process and being chosen is testament to what Brite:Bill can do when it comes to radically improving how CSPs manage, present and analyse billing information. We’re excited to be part of Sprint’s strategy to deliver a world-class customer experience.”
“The Brite:Bill platform enables Sprint to deliver a flexible invoice presentation across customer touchpoints,” said Scott Rice, vice president – IT Care and Billing Services at Sprint. “The solution supports the enhancement of our seamless multi-channel customer experience.”
Brite:Bill’s vision is to develop solutions that look beyond revenue collection alone and towards building and strengthening customer relationships.