Brite:Bill selected to improve Sprint’s customer billing experience

Brite:Bill has been selected to serve as a billing communications solutions provider for Sprint Corp. As a result, Sprint will be able to enhance customer experience across all channels through transparent, personalised and easy-to-understand billing communications.

Sprint required a customer communications and billing analytics capability to support its customers’ needs over the coming years, and Brite:Bill was selected following a competitive tender process. The Brite:Bill solution uses light-touch integration to the core billing systems, pulling the billing data and displaying it in easily understood formats and enables dramatic improvements in the bill presentation.

The solution will help Sprint improve billing relationships with customers and build engagement and loyalty, further strengthening their focus on delivering industry-leading customer experience.

Alan Coleman, Brite:Bill’s CEO said: “We feel privileged to have been selected by Sprint. It was a competitive selection process and being chosen is testament to what Brite:Bill can do when it comes to radically improving how CSPs manage, present and analyse billing information. We’re excited to be part of Sprint’s strategy to deliver a world-class customer experience.”

“The Brite:Bill platform enables Sprint to deliver a flexible invoice presentation across customer touchpoints,” said Scott Rice, vice president – IT Care and Billing Services at Sprint. “The solution supports the enhancement of our seamless multi-channel customer experience.”

Brite:Bill’s vision is to develop solutions that look beyond revenue collection alone and towards building and strengthening customer relationships.

FEATURED IoT STORIES

9 IoT applications that will change everything

Posted on: September 1, 2021

Whether you are a future-minded CEO, tech-driven CEO or IT leader, you’ve come across the term IoT before. It’s often used alongside superlatives regarding how it will revolutionize the way you work, play, and live. But is it just another buzzword, or is it the as-promised technological holy grail? The truth is that Internet of

Read more

Which IoT Platform 2021? IoT Now Enterprise Buyers’ Guide

Posted on: August 30, 2021

There are several different parts in a complete IoT solution, all of which must work together to get the result needed, write IoT Now Enterprise Buyers’ Guide – Which IoT Platform 2021? authors Robin Duke-Woolley, the CEO and Bill Ingle, a senior analyst, at Beecham Research. Figure 1 shows these parts and, although not all

Read more

CAT-M1 vs NB-IoT – examining the real differences

Posted on: June 21, 2021

As industry players look to provide the next generation of IoT connectivity, two different standards have emerged under release 13 of 3GPP – CAT-M1 and NB-IoT.

Read more

IoT and home automation: What does the future hold?

Posted on: June 10, 2020

Once a dream, iot home automation is slowly but steadily becoming a part of daily lives around the world. In fact, it is believed that the global market for smart home automation will reach $40 billion by 2020.

Read more
RECENT ARTICLES

Actility and Helium Network announce roaming integration to scale IoT coverage

Posted on: October 18, 2021

Actility, the provider of IoT connectivity solutions and LPWA technology, and Helium have launched a roaming integration partnership, unlocking affordable and ubiquitous coverage for millions of IoT devices.

Read more

Future of data integration: 2022 and beyond

Posted on: October 18, 2021

Traditional methods including manual creation of scripts, scrubbing the data, and later loading it into a data warehouse or ETL, (extract-transform-load) was used to integrate data from different sources. These methods were adopted in the era of resource constraints and have now become very time-intensive, expensive, and error-prone, says Yash Mehta, an IoT and big

Read more