eg extends reach with mobile workforce optimisation

Elizabeth Gooch, CEO, eg Solutions

eg mobile™ promises efficiency gains from its market leading back office workforce optimisation software for workers on the move.

eg solutions, the pioneer of the back office workforce optimisation software market, will launch a new mobile application at an exclusive event hosted at The Shard on 23rd September 2015.

The eg operational intelligence® software suite is already recognised by industry analysts as the leading back office workforce optimisation product.  eg mobile™ takes this further, reinforcing the company’s market leading position to address the growing challenge of the extended enterprise.

eg’s CEO, Elizabeth Gooch, commented: “We have launched our new mobile product to extend the use of our market leading workforce optimisation product, eg operational intelligence®, to provide real time alerts and management information to operational managers on the move as well as include the activities of mobile workers.  We can now enable the whole workforce to collaborate to achieve faster and more accurate customer service as well as extend the efficiency gains of the back office to workers on the move.”

Key functionality of eg mobile™ includes:

  • Alerts and notifications for Operations Managers, to alert them to potential issues with important operational drivers
  • Dashboards to provide a real-time view of the performance of any worker, working from anywhere
  • Allocation of work to mobile workers wherever they are in the world
  • Location Services to identify or record the location of workers based on their activity
  • Scheduling of routine activities or appointments for individuals or third parties

“As a result of Digital Transformation projects, back office work is no longer solely performed within a traditional bricks and mortar environment. Even customers themselves are undertaking their own back office work through self-service applications as organisations strive to dramatically improve their service experience,” continued Elizabeth.

“Enterprises are being transformed as a result of these changing customer interactions and new waves of technologies such as smart devices are being deployed to bring service closer to the customer. As workers become more mobile, organisations need a solution to allocate work, manage the performance of their workforce wherever they are and Operations Managers need to manage their teams whilst on the road. We have developed eg mobile™ to extend the reach of our back office workforce optimisation suite to meet those needs.”

RECENT ARTICLES

Ericsson, Thales launches IoT accelerator device connect with eSIMs for enterprises

Posted on: December 2, 2022

Ericsson’s Internet of Things (IoT) business, in partnership with Thales, launches IoT Accelerator Device Connect, a service offering generic eSIMs unbundled from pre-selected Service Providers. For the first time, enterprises have the flexibility to select one or more Service Providers easily and instantly at the time of device activation. This new business model dramatically accelerates

Read more

Airtel Business wins IoT solution mandate for Smart Meters from TPWODL

Posted on: December 2, 2022

Burla, Odisha, 29 November 2022 – Bharti Airtel (Airtel), India’s communications solutions provider has announced that it has won a cellular IoT solution mandate with TP Western Odisha Distribution Limited, (TPWODL), a Joint venture between Government of Odisha and Tata Power. The mandate will see Airtel power 200,000 Smart Meters with IoT solution, of which 70,000

Read more
FEATURED IoT STORIES

The IoT Adoption Boom – Everything You Need to Know

Posted on: September 28, 2022

In an age when we seem to go through technology boom after technology boom, it’s hard to imagine one sticking out. However, IoT adoption, or the Internet of Things adoption, is leading the charge to dominate the next decade’s discussion around business IT. Below, we’ll discuss the current boom, what’s driving it, where it’s going,

Read more

9 IoT applications that will change everything

Posted on: September 1, 2021

Whether you are a future-minded CEO, tech-driven CEO or IT leader, you’ve come across the term IoT before. It’s often used alongside superlatives regarding how it will revolutionize the way you work, play, and live. But is it just another buzzword, or is it the as-promised technological holy grail? The truth is that Internet of

Read more

Which IoT Platform 2021? IoT Now Enterprise Buyers’ Guide

Posted on: August 30, 2021

There are several different parts in a complete IoT solution, all of which must work together to get the result needed, write IoT Now Enterprise Buyers’ Guide – Which IoT Platform 2021? authors Robin Duke-Woolley, the CEO and Bill Ingle, a senior analyst, at Beecham Research. Figure 1 shows these parts and, although not all

Read more

CAT-M1 vs NB-IoT – examining the real differences

Posted on: June 21, 2021

As industry players look to provide the next generation of IoT connectivity, two different standards have emerged under release 13 of 3GPP – CAT-M1 and NB-IoT.

Read more

IoT and home automation: What does the future hold?

Posted on: June 10, 2020

Once a dream, home automation using iot is slowly but steadily becoming a part of daily lives around the world. In fact, it is believed that the global market for smart home automation will reach $40 billion by 2020.

Read more

5 challenges still facing the Internet of Things

Posted on: June 3, 2020

The Internet of Things (IoT) has quickly become a huge part of how people live, communicate and do business. All around the world, web-enabled devices are turning our world into a more switched-on place to live.

Read more

What is IoT?

Posted on: July 7, 2019

What is IoT Data as a new oil IoT connectivity What is IoT video So what’s IoT? The phrase ‘Internet of Things’ (IoT) is officially everywhere. It constantly shows up in my Google news feed, the weekend tech supplements are waxing lyrical about it and the volume of marketing emails I receive advertising ‘smart, connected

Read more