Kony and Medical Mutual of Ohio deliver mobile healthcare and incentive apps for members

Enterprise mobility company, Kony, Inc., has helped Medical Mutual of Ohio, the health insurance company based in Ohio, deliver unique mobile app experiences for its members and employees.

Medical Mutual of Ohio was founded in 1934 and is the oldest and largest health insurance company headquartered in Ohio offering a variety of health plans to individuals, businesses, and professional sports teams. Faced with healthcare reforms and consumerisation of the healthcare industry, Medical Mutual of Ohio required a multi-edge approach to serve the needs of its member.Client-Medical-Mutual

Joya Newman, interactive e-solutions manager, Medical Mutual of Ohio
Joya Newman, interactive e-solutions manager, Medical Mutual of Ohio

“Medical Mutual of Ohio is known to provide a high level of quality healthcare service for our members and we wanted to continue delivering value by offering our members innovative new mobile apps that will enable them to better manage their healthcare,” said Joya Newman, interactive e-solutions manager, Medical Mutual of Ohio. “Kony was able to offer us a compelling mobile application development platform solution that enabled us to deliver personalised mobile experiences for our members better and faster than any other vendor we researched.”

Kony partnered with Medical Mutual of Ohio to design and build two personalised mobile applications. The first was created for health plan members and the second was created to support their Mutual Appreciation Program. Capability highlights of both include:

  • Member App: With Kony, Medical Mutual of Ohio developed a consumer app that allows health plan members to access their plan from their mobile phones. With the mobile app, members can access their identification card, insurance benefits, search for nearby providers, and view claims information.
  • Mutual Appreciation Program App: The mutual appreciation program is an employee rewards program and a customer loyalty program. The goal is to incentivise employees to patronise the businesses of its customers. Working with Kony, Medical Mutual of Ohio developed an enterprise application to support the successful mutual appreciation program.
Laura Dunn, mutual appreciation program manager, Medical Mutual of Ohio
Laura Dunn, mutual appreciation program manager, Medical Mutual of Ohio

“I really believe the mobile app is a significant part of the program’s success story,” said Laura Dunn, mutual appreciation program manager, Medical Mutual of Ohio. “Through this program that encourages our employees to patronise our member-owned businesses and track their spend using the mobile app built on Kony’s Mobility Platform, we have put $48 million back into the State of Ohio’s local economy.”

“With the explosive growth of mobile devices, many industries have been impacted by consumer-driven demand for mobile applications,” said Dave Shirk, president of Products, Strategy and Marketing, Kony, Inc. “As a result, healthcare insurance providers such as Medical Mutual of Ohio are responding to this demand by providing unique mobile app experiences that empower their members to manage their healthcare through the convenience of mobile devices, giving them access to information and services anywhere and at any time. Kony has helped many leading healthcare organisations successfully deliver innovative mobile apps, and it’s exciting to see how much success Medical Mutual of Ohio has been able to achieve through their unique mobile applications that we worked with them to build.”

Dave Shirk, president of Products, Strategy and Marketing, Kony, Inc
Dave Shirk, president of Products, Strategy and Marketing, Kony, Inc

Kony provides industry-leading enterprise mobility solutions to help businesses compete in mobile time, by rapidly delivering multi-edge mobile apps across the broadest array of devices and systems today and in the future. The company’s customers include Fortune 1000 global banks, healthcare payers and providers, automotive, manufacturing, travel, hospitality and retail organisations, as well as a large global network of more than 150 partners.

Kony is recognised as “One of the Best Platform Solutions for the Enterprise” amongst Mobile Application Development Platform providers: Ovum Decision Matrix: Selecting a Mobile App Development Platform Solution, 2015-16. Kony was recently named a “Leader” again, for the third year in a row, with strong advancements in vision and execution in Gartner’s 2015 Magic Quadrant for Mobile Application Development Platforms (MADP). In addition, Kony was named a “Leader” and earned the highest score in the current offering category in Mobile Infrastructure Services by independent research firm Forrester Research, Inc., according to The Forrester Wave™: Mobile Infrastructure Services, Q3 2015 report.

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