A message from the future: Businesses harnessing critical communications platforms and IoT data

According to research carried out by 451 Research, 71% of global businesses are now gathering Internet of Things (IoT) data and 90% expect to increase spending over the next 12 months.

Traditionally, IoT has affected the public from a consumer standpoint – think smart thermostats and talking fridges, says Nick Hawkins, managing director EMEA at Everbridge. However, the Industrial IoT market will play an equal, if not greater role, in improving safety and efficiency.

For example, the utilities industry has long used sensors in reservoirs to monitor water levels and predict when they will need more supply. IoT can automate communications and pre-empt a crisis before it causes serious damage.

Critical communications platforms are already deployed by businesses, local authorities and national governments around the world to warn and advise people in the event of a crisis. These incidents can range from sourcing a relevantly-skilled IT technician to repair a broken server, to engaging with the public during a terror threat.

Nick Hawkins, managing director EMEA at Everbridge
Nick Hawkins, managing director EMEA at Everbridge

Central to the success of critical communications platforms are two key functions. The first is the capability to deliver messages using a variety of different methods – this is known as multi-modal communications. No communications channel can ever be 100% reliable 100% of the time, so multi-modality transforms the speed at which people receive the message.

Multi-modality facilitates communication via more than 100 different communication devices and contact paths including email, SMS, VoIP calls, social media alerts and mobile app notifications, amongst many others.

The second is effective two-way communication, which is the ability for recipients to respond to emergency notifications quickly and easily, enabling them to acknowledge receipt, confirm actions or declare status.

Combining data from IoT devices with a critical communications platform offers an emergency alerting domain experience, automated decision making and sophisticated communications logic. This provides businesses with the ability to add context to critical alerts, connecting the right people to physical devices, at the right time, to take the appropriate action.

By integrating critical communications with IoT organisations can improve physical security and business continuity, minimising the impact of crisis including a security breaches, a mechanical warehouse fire or malfunction on the assembly line.

School Shooting

Virtually any IoT device can be integrated with a critical communication platform to improve its self-regulation and ability to communicate. Imagine a world where your appliances and business applications could self-diagnose. For example, airports can identify when a new bulb is needed on a runway.

Some examples of IoT and critical communications applications include: 

    • A state government operated dam may have sensors placed inside the stone and metal walls to automatically alert the correct engineers and local authorities if water levels rise too high, tailoring the communications based on severity level and the roles and responsibilities of appropriate workers.
    • In the medical sector, pacemakers can be fitted with sensors that relay information to a team of doctors and notify them via email, text and/or phone if anything requiring their attention arises. They can also send messages to the patient to let them know if they are exerting too much energy and should rest.

A crisis can mean something different in every industry. For example, an IT breach could spell disaster for one business, but be less of an issue in another. Whatever happens, communications need to be fast, effective, and meaningful.

ppt image 300dpi

Harnessing the power of critical communications platforms and combining it with IoT applications offers a fast and highly effective means to ensure that, in the event of an emergency, the lines of communication remain open. This ensures people are kept up-to-date on fast-changing situations and resources are deployed to keep them safe and protected.

The author of this blog is Nick Hawkins, managing director EMEA at Everbridge

Comment on this article below or via Twitter: @IoTNow_ OR @jcIoTnow

FEATURED IoT STORIES

9 IoT applications that will change everything

Posted on: September 1, 2021

Whether you are a future-minded CEO, tech-driven CEO or IT leader, you’ve come across the term IoT before. It’s often used alongside superlatives regarding how it will revolutionize the way you work, play, and live. But is it just another buzzword, or is it the as-promised technological holy grail? The truth is that Internet of

Read more

Which IoT Platform 2021? IoT Now Enterprise Buyers’ Guide

Posted on: August 30, 2021

There are several different parts in a complete IoT solution, all of which must work together to get the result needed, write IoT Now Enterprise Buyers’ Guide – Which IoT Platform 2021? authors Robin Duke-Woolley, the CEO and Bill Ingle, a senior analyst, at Beecham Research. Figure 1 shows these parts and, although not all

Read more

CAT-M1 vs NB-IoT – examining the real differences

Posted on: June 21, 2021

As industry players look to provide the next generation of IoT connectivity, two different standards have emerged under release 13 of 3GPP – CAT-M1 and NB-IoT.

Read more

IoT and home automation: What does the future hold?

Posted on: June 10, 2020

Once a dream, iot home automation is slowly but steadily becoming a part of daily lives around the world. In fact, it is believed that the global market for smart home automation will reach $40 billion by 2020.

Read more
RECENT ARTICLES

Yellowfin explores the future of data storytelling and reveals the impact narrative and automation will have on business analytics

Posted on: October 27, 2021

London. 27 October, 2021 – Yellowfin, the analytics vendor that combines action-based dashboards, automated discovery, and powerful data storytelling, launches a white paper exploring ‘The Future of Data Storytelling: how narrative and automation will redefine the next decade of analytics’, offering valuable insight to organisations on the power and potential of future augmented and automated

Read more

Renesas and wolfSSL enable ready-to-use IoT security solutions based on embedded TLS stack

Posted on: October 27, 2021

TOKYO, Japan and EDMONDS. Washington, October 27, 2021 ― Renesas Electronics Corporation, a supplier of advanced semiconductor solutions, and wolfSSL, a provider of embedded security solutions, announced a multi-year licensing agreement whereby customers of Renesas’ 32-bit MCU offerings can obtain a free commercial license for the wolfSSL TLS (Transport Layer Security) stack with integrated Renesas hardware

Read more