Gemalto and IER create the complete end-to-end self-service airport experience for travellers

Digital security, provider Gemalto has teamed up with IER, a designer of solutions that improve the flow of goods and people, to create Fly to Gate. This is described as an end-to-end self-service airport experience for travellers.

Airport travel is booming; in 2016, there were 3.8 billion passengers and the International Air Transport Association (Source IATA: October 2016) expects this to double by 2035. This means that the industry and authorities will need to deploy automated solutions to optimise the flow of passengers while guaranteeing stringent security.

Fly to Gate answers the growing need for a self-service experience that takes travellers smoothly from their home to the departure gate. A typical Fly to Gate departure solution gives the traveller the choice between mobile check-in or self-service kiosks and includes bag drop points, border control, security and boarding gates.

This innovative offer combining IER’s self-service equipment and services with Gemalto’s border management solutions opens a swift and secure biometric pathway through the airport.

Fly to Gate supports multimodal biometric verification including facial recognition, robust document verification and straightforward integration with immigration systems, enabling rigorous standards of security and outstanding operational efficiency for airports and airlines.

The solution offers complete flexibility to meet individual airport operator requirements, and the potential to make virtually all traveller handling processes automatic. By putting the passenger in control of their airport experience, Gemalto and IER’s joined-up approach reduces queueing, as well as the stress and strain associated with air travel.

Airports and airlines also benefit from the enhanced customer experience, with travellers enjoying more free time in leisure and retail facilities.

Maxime Boulvain, CEO at IER said: “For airports and airlines alike, the opportunities created by strong growth in passenger numbers go hand in hand with the challenges of more stringent border and security checks. This new partnership between IER and Gemalto squares the circle, utilising world-class automation techniques to improve customer satisfaction, implement consistent identity and document verification procedures, and maximise commercial revenues.”

“The appetite for automated, self-service travel experiences is already evident in the success of electronic travel authorisation, online check-in and automated border eGates, said Frédéric Trojani, EVP of Government at Gemalto.

“For the first time, Fly to Gate offers a chance to reap the full benefits of this trend, working with leading partners whose solutions have been proven in numerous deployments.”

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