Bell and Howell selects ThingWorx platform to enable smart, connected service

PTC announced that Bell and Howell has selected the ThingWorx® industrial innovation platform to transform its service organisation by enabling remote monitoring and service of its connected industrial mechatronic machines.

Headquartered in Research Triangle Park, North Carolina, Bell and Howell delivers innovative service and technology solutions that enrich customer communications and fulfillment for the world’s largest finance, industry and public sector enterprises. The company helps its customers streamline high-volume, high-integrity production of customer communications and product fulfillment; track delivery throughout the supply chain; maximise postal discounts and monetise every customer touchpoint.

Bell and Howell’s service organisation is among the most sophisticated in the world, excelling at production workflow, automation, and industrial mechatronics. The company selected the ThingWorx platform as the foundation of an innovative next-generation IoT-enabled offering designed to further optimise service capabilities for all of its OEM service partners. These partners include companies such as Cleveron, CMC, Fetch, Hewlett-Packard, Packsize, Savioke, Sharp, and Toshiba.

One of the first products to leverage Bell and Howell’s IoT-enabled offering, built on the ThingWorx platform, is the Cleveron PackRobot, a 16-foot autonomous self-service package retrieval system that allows customers to pick up their online orders in a matter of seconds by scanning a code on their smartphone. The PackRobot is currently being deployed by the world’s largest retailer throughout the United States. As the exclusive distributor of Cleveron products in North America, Bell and Howell is providing the installation, service, support, and remote monitoring of these IoT-connected machines.

ThingWorx will enable Bell and Howell to reduce equipment downtime, improve First Time Fixn(FTF), increase overall performance, and boost customer satisfaction.

Jim Heppelmann

“At Bell and Howell we are focused on innovation and creating next-generation solutions and services for our customers,” said Ramesh Ratan, Ph.D, CEO, Bell and Howell. “We selected the ThingWorx platform because we needed a complete IoT platform that could handle everything from connecting the device to building applications to analysing data. With the ThingWorx platform, we will be able to not only monitor our machines, but also have the ability to connect and remotely diagnose and service machines, which will enhance our level of service to our customers.”

The ThingWorx platform is a suite of components that enable the deployment of applications that monitor, manage, and control connected devices; remote data collection from connected devices; independent and secure connectivity between devices; and device/sensor management and integration with third party systems.

“By leveraging the IoT for smart, connected service, service organisations can solve problems before the customer knows they exist, adding tremendous value to service operations,” said Jim Heppelmann, president and CEO, PTC. “Leveraging ThingWorx will enable Bell and Howell to deliver high-quality services and more robust IoT-enabled solutions for its customers.”

Comment on this article below or via Twitter: @IoTNow_OR @jcIoTnow


9 IoT applications that will change everything

Posted on: September 1, 2021

Whether you are a future-minded CEO, tech-driven CEO or IT leader, you’ve come across the term IoT before. It’s often used alongside superlatives regarding how it will revolutionize the way you work, play, and live. But is it just another buzzword, or is it the as-promised technological holy grail? The truth is that Internet of

Read more

Which IoT Platform 2021? IoT Now Enterprise Buyers’ Guide

Posted on: August 30, 2021

There are several different parts in a complete IoT solution, all of which must work together to get the result needed, write IoT Now Enterprise Buyers’ Guide – Which IoT Platform 2021? authors Robin Duke-Woolley, the CEO and Bill Ingle, a senior analyst, at Beecham Research. Figure 1 shows these parts and, although not all

Read more

CAT-M1 vs NB-IoT – examining the real differences

Posted on: June 21, 2021

As industry players look to provide the next generation of IoT connectivity, two different standards have emerged under release 13 of 3GPP – CAT-M1 and NB-IoT.

Read more

IoT and home automation: What does the future hold?

Posted on: June 10, 2020

Once a dream, iot home automation is slowly but steadily becoming a part of daily lives around the world. In fact, it is believed that the global market for smart home automation will reach $40 billion by 2020.

Read more

Actility and Helium Network announce roaming integration to scale IoT coverage

Posted on: October 18, 2021

Actility, the provider of IoT connectivity solutions and LPWA technology, and Helium have launched a roaming integration partnership, unlocking affordable and ubiquitous coverage for millions of IoT devices.

Read more

Future of data integration: 2022 and beyond

Posted on: October 18, 2021

Traditional methods including manual creation of scripts, scrubbing the data, and later loading it into a data warehouse or ETL, (extract-transform-load) was used to integrate data from different sources. These methods were adopted in the era of resource constraints and have now become very time-intensive, expensive, and error-prone, says Yash Mehta, an IoT and big

Read more