NCR Corporation, a global provider in omni-channel solutions, and PTC announced that they have joined forces to create a next generation service offering that spans a store’s entire operation. The new digital connected services enable retailers, financial institutions, and restaurant chains to optimise the total cost of ownership of their IT infrastructure, as well as their administrative spend. PTC and NCR will be showcasing the new offering at NRF 2018 at the Jacob K. Javits Convention Center in New York City, January 14-16.
Enterprises have to converge physical and digital channels to provide the continuous engagement and experience that their customers expect. By outsourcing store IT asset management, combined with near real-time transparency and insights, NCR enables retailers, quick service restaurants, and financial institutions to drive consumer centric outcomes.
“Having an IoT centric platform that can scale with the complex needs of secured ubiquitous connectivity is key in driving digital connected experiences,” said Venkat Ramamurthy, general manager, Digital Connected Services Portfolio and Commercialisation, NCR Corporation.
“Adding PTC’s ThingWorx platform to the NCR portfolio strengthens the services lifecycle management capabilities to be more proactive and predictive in nature. This enables our customers near real-time insights to help minimise their IT spend and elevate their consumer experience.”
NCR has one of the world’s largest services data warehouses with the intelligence of servicing more than 2.5 million devices from over 300 vendors. By integrating PTC’s technology, NCR can now connect all active and passive devices across the front and back end of a store into its database and provide real time insights through advanced analytics to help optimise spend and improve decision making precision.
“We are excited to continue our relationship with NCR and to collaborate on the next generation of IoT offerings for the retail and hospitality industry,“ said Darren Glenister, vice president of innovation, retail, PTC. “With the IoT, retailers have the opportunity to shape the future of retail and optimise the consumer experience. We look forward to working with NCR to drive the convergence of physical and digital commerce.”
The selection of ThingWorx continues the true enterprise relationship between NCR and PTC. In addition to ThingWorx, NCR uses PTC’s Creo software to help with product design, modeling and simulation and PTC’s Servigistics solution to plan and deliver service parts.