TeamViewer’s new spring update adds mobile device support improvements for iOS and Android users

Kornelius Brunner of TeamViewer

TeamViewer®, a global software provider for IoT, connectivity, monitoring, support, and team collaboration, announces the 2018 spring feature update. This update significantly improves TeamViewer’s Mobile Device Support capabilities by increasing login speed, reducing mobile data usage for Android users, and allowing for easy file management on iOS 11 devices by integrating with the iOS files app. Admin staff and help desk managers benefit from further enhancements, like the easy synchronisation of Active Directory users with TeamViewer and the introduction of enhanced reporting capabilities, a much-requested feature for service camp, TeamViewer’s integrated ticket system.

Reduced mobile data usage with improved 1-click-login for Android Users

Users of the TeamViewer Android app now benefit from smarter data transfer and caching technology that aims to keep mobile data usage low. Logins will also be handled more intelligently while moving between mobile networks or dealing with signal loss.

Depending on the size of your Computers and Contacts list, the savings of this new feature can easily amount to up to 40% of mobile data. This provides a hassle-free experience while on the go – users can log in instantly and gain access to their Computers and Contacts list via their Android devices faster and more reliably than before.

iOS files app integration and improved file transfer management

The TeamViewer QuickSupport app now seamlessly integrates with the iOS 11 experience by making use of the files app. Users can exchange files between the QuickSupport app folder and any other location supported by the files app, such as iCloud, Dropbox and Adobe Creative Cloud. TeamViewer demonstrates its market leading innovative drive by integrating into the new iOS files app, allowing for easy management of all files transferred to or from an iOS device.

Active Directory Connector for easy synchronisation of users with TeamViewer

Setting up TeamViewer accounts and getting them included in a group requires a lot of manual effort for system administrators, especially in larger organisations. With the new Active Directory Connector, admin staff are able to synchronise Active Directory users with TeamViewer and can use the AD Connector GUI to configure and synchronise multiple AD groups, run tests and set up scheduled checks. The Active Directory Connector is now available through the TeamViewer website. The additionally necessary token can be generated in TeamViewer’s Management Console.

Enhanced reporting capabilities for servicecamp,TeamViewer’s integrated ticket system

With the Q1 feature update, TeamViewer has implemented the #1 feature request for servicecamp. IT administrators can now easily get information on how many tickets have been assigned to agents, identify how many tickets are created each month or week or day, monitor the most common issues and problems, and see the average time it takes for tickets to be resolved. This allows for more efficient management of the daily work loads of service agents and closer monitoring of important customers and recurring issues to improve overall customer service quality.

In addition, servicecamp now seamlessly integrates with external reporting tools, such as PowerBI and Tableau. This will give help desk managers the benefit of being able to work inside their existing reporting infrastructure, and combine servicecamp data with reporting data from other systems.

“TeamViewer remains committed to continuously listening to customer feedback and enhancing the service accordingly, in order to provide the fastest, safest and easiest to use remote control option for private and business users alike” says Kornelius Brunner, senior vice president Product Management and chief innovation officer at TeamViewer. “With this first update for 2018, we further our goal of making the lives of TeamViewer users easier by saving them clicks, time and money.”

Comment on this article below or via Twitter: @IoTNow_OR @jcIoTnow

RECENT ARTICLES

Building an intelligent IoT with edge fabric

Posted on: August 18, 2022

As the popularity of Edge technology and smart devices increases, we see that there is no bar when it comes to the quantity of data that companies can use to improve their decision-making process. Contrary to this opportunity, many organisations still limit the quality, variety, and extent of data that they can make use of

Read more

MQTT X CLI makes its debut executing MQTT operations has never been easier

Posted on: August 18, 2022

Morgan Hill, CA – EMQ, a global provider of open-source IoT data infrastructure solutions, this week announced the release of MQTT X v1.8.0 to the general public. This release carries significant improvements and strives to enable IoT developers to execute MQTT operations easily and quickly. Additionally, MQTT X v1.8.0 introduces two powerful tools aimed to

Read more
FEATURED IoT STORIES

9 IoT applications that will change everything

Posted on: September 1, 2021

Whether you are a future-minded CEO, tech-driven CEO or IT leader, you’ve come across the term IoT before. It’s often used alongside superlatives regarding how it will revolutionize the way you work, play, and live. But is it just another buzzword, or is it the as-promised technological holy grail? The truth is that Internet of

Read more

Which IoT Platform 2021? IoT Now Enterprise Buyers’ Guide

Posted on: August 30, 2021

There are several different parts in a complete IoT solution, all of which must work together to get the result needed, write IoT Now Enterprise Buyers’ Guide – Which IoT Platform 2021? authors Robin Duke-Woolley, the CEO and Bill Ingle, a senior analyst, at Beecham Research. Figure 1 shows these parts and, although not all

Read more

CAT-M1 vs NB-IoT – examining the real differences

Posted on: June 21, 2021

As industry players look to provide the next generation of IoT connectivity, two different standards have emerged under release 13 of 3GPP – CAT-M1 and NB-IoT.

Read more

IoT and home automation: What does the future hold?

Posted on: June 10, 2020

Once a dream, home automation using iot is slowly but steadily becoming a part of daily lives around the world. In fact, it is believed that the global market for smart home automation will reach $40 billion by 2020.

Read more

5 challenges still facing the Internet of Things

Posted on: June 3, 2020

The Internet of Things (IoT) has quickly become a huge part of how people live, communicate and do business. All around the world, web-enabled devices are turning our world into a more switched-on place to live.

Read more

What is IoT?

Posted on: July 7, 2019

What is IoT Data as a new oil IoT connectivity What is IoT video So what’s IoT? The phrase ‘Internet of Things’ (IoT) is officially everywhere. It constantly shows up in my Google news feed, the weekend tech supplements are waxing lyrical about it and the volume of marketing emails I receive advertising ‘smart, connected

Read more
IoT Newsletter

Join the IoT Now online community for FREE, to receive: Exclusive offers for entry to all the IoT events that matter, round the world

Free access to a huge selection of the latest IoT analyst reports and industry whitepapers

The latest IoT news, as it breaks, to your inbox