Synchronoss Technologies signs an agreement to acquire Dixons Carphone honeybee platform

Glenn Lurie, president and CEO of Synchronoss

Synchronoss Technologies, Inc., a global provider and innovator of cloud, messaging, digital and IoT products and platforms, announced it has signed an agreement to acquire Dixons Carphone plc’s honeybee software business, a provider of digital solutions targeted at optimising the customer experience.

honeybee offers a proven, market-leading digital transformation platform that makes it easier for companies to design and launch exceptional omni-channel customer journeys. Customers of the honeybee platform, such as mobile operators and other communication service providers, can rapidly create and adapt digital sales processes for contact centres, retail stores, and online channels. This reduces complexity for the end-user as well as internal employees, while delivering a single customer experience at all touch-points and improved business outcomes such as reduced cost and increased revenue.

With this proposed acquisition Synchronoss will further strengthen its Digital solutions portfolio by adding enhanced platform capabilities and speed of execution to build, deploy and manage omni-channel customer journeys through retail stores, contact centres and online channels.

“honeybee’s digital platform will further augment our industry-leading expertise in optimising digital channels to deliver an outstanding experience to the customers of Telecommunications, Media and Technology organisations,” said Glenn Lurie, president and CEO, Synchronoss.

“Our acquisition of honeybee Solutions is a key component of our future product strategy to deliver true omni-channel solutions and is indicative of our aggressive investment in Digital. We’re committed to exceeding market expectations around cross-channel customer and employee experience, as this deal ultimately proves.”

The acquisition is expected to close towards the end of May.

Comment on this article below or via Twitter: @IoTNow OR @jcIoTnow

RECENT ARTICLES

QualSights unveils product consumption intelligence platform

Posted on: December 5, 2022

QualSights, the insights company in the United States, this week has announced the launch of Product Consumption Intelligence, a platform to passively measure human behavior in-home.

Read more

Daikin acquires Venstar, controls and energy management system provider

Posted on: December 5, 2022

Daikin Comfort Technologies North America, Inc. has acquired Venstar, Inc., a prominent controls and energy management systems provider whose technology and indoor comfort solutions are used in millions of residences and light commercial applications across the United States, Canada and Mexico.

Read more
FEATURED IoT STORIES

The IoT Adoption Boom – Everything You Need to Know

Posted on: September 28, 2022

In an age when we seem to go through technology boom after technology boom, it’s hard to imagine one sticking out. However, IoT adoption, or the Internet of Things adoption, is leading the charge to dominate the next decade’s discussion around business IT. Below, we’ll discuss the current boom, what’s driving it, where it’s going,

Read more

9 IoT applications that will change everything

Posted on: September 1, 2021

Whether you are a future-minded CEO, tech-driven CEO or IT leader, you’ve come across the term IoT before. It’s often used alongside superlatives regarding how it will revolutionize the way you work, play, and live. But is it just another buzzword, or is it the as-promised technological holy grail? The truth is that Internet of

Read more

Which IoT Platform 2021? IoT Now Enterprise Buyers’ Guide

Posted on: August 30, 2021

There are several different parts in a complete IoT solution, all of which must work together to get the result needed, write IoT Now Enterprise Buyers’ Guide – Which IoT Platform 2021? authors Robin Duke-Woolley, the CEO and Bill Ingle, a senior analyst, at Beecham Research. Figure 1 shows these parts and, although not all

Read more

CAT-M1 vs NB-IoT – examining the real differences

Posted on: June 21, 2021

As industry players look to provide the next generation of IoT connectivity, two different standards have emerged under release 13 of 3GPP – CAT-M1 and NB-IoT.

Read more

IoT and home automation: What does the future hold?

Posted on: June 10, 2020

Once a dream, home automation using iot is slowly but steadily becoming a part of daily lives around the world. In fact, it is believed that the global market for smart home automation will reach $40 billion by 2020.

Read more

5 challenges still facing the Internet of Things

Posted on: June 3, 2020

The Internet of Things (IoT) has quickly become a huge part of how people live, communicate and do business. All around the world, web-enabled devices are turning our world into a more switched-on place to live.

Read more

What is IoT?

Posted on: July 7, 2019

What is IoT Data as a new oil IoT connectivity What is IoT video So what’s IoT? The phrase ‘Internet of Things’ (IoT) is officially everywhere. It constantly shows up in my Google news feed, the weekend tech supplements are waxing lyrical about it and the volume of marketing emails I receive advertising ‘smart, connected

Read more