CloudCall launches Unified Communications for Bullhorn

Simon Cleaver CEO of CloudCall

CloudCall, a provider of advanced communications for CRM systems, announced the availability of CloudCall Unified Communications for Bullhorn. This solution, seamlessly integrated into Bullhorn, builds on the CloudCall telephony and CRM feature set, adding instant messaging, SMS, and GDPR compliance capabilities in a single, streamlined user interface. With one click, Bullhorn users are now able to initiate a text-based interaction directly from their CRM, and automatically record the interchange as one conversation.

Bullhorn, the global leader in CRM and operations software for the recruitment industry, is one of CloudCall’s key partners.

“Recruiters are relying more and more on instant messaging to collaborate internally, and they are also increasingly relying on SMS to speed interactions with candidates. Our customers want these interactions to be tracked over time, in one place in Bullhorn,” said Gordon Burnes, CMO of Bullhorn. “CloudCall’s solution makes it easy for our customers to collaborate and communicate with their candidates, while capturing the relevant details within Bullhorn.”

This release represents the first iteration of CloudCall’s enhanced CRM offerings to include integrated messaging. The Company will be launching CloudCall Unified Communications for Salesforce.com this summer, with additional CRMs to follow. CloudCall currently sells integrations to fifteen CRMs.

“Millennials’ preference for messaging is driving a fundamental change in the way recruiters and candidates interact,” said Simon Cleaver, CloudCall CEO. “However, most messaging takes place on mobile phones beyond the reach of CRMs.

Gordon Burnes

Candidate and project records often suffer gaping holes, risking a plethora of business issues. Our vision is to capture this information by tightly integrating messaging and other channels of communication into CloudCall. Our ultimate goal is to give our recruitment customers an edge in the race to match candidates with clients, while improving the candidate experience.”

Instant messages and SMS are only the beginning.

“Later this year we will be adding social media messaging, video, chatbots, and related tools within the same interface,” continued Cleaver. “These capabilities, applicable to both recruitment and the other vertical markets we serve, will further strengthen our customers’ ability to reach candidates and clients through their preferred channels.”

The Company also added a straightforward means to help customers comply with Europe’s GDPR requirements. CloudCall now includes In-Call Consent in the user interface, indicating the status of a candidate or client’s consent for record retention. If consent has not yet been secured, or is about to expire, In-Call Consent suggests a script to for the agent, then records the agent requesting permission with the candidate’s response to create a defensible record of compliance.

Comment on this article below or via Twitter: @IoTNow OR @jcIoTnow

RECENT ARTICLES

Rajant and Acubis Technologies announce successful FE1 peregrine and hawk deployments for Stanwell’S meandu mine

Posted on: May 17, 2022

Malvern, PA. 17 May 2022 – Rajant Corporation, the Kinetic Mes wireless networks, and Acubis Technologies, a Kinetic Mesh Premier Partner (KMPP) in Australia, have delivered the FE1 series BreadCrumbs Rajant Peregrine and Hawk to a government-owned utilities provider in southwest Queensland. The customer, Stanwell, was battling the ever-evolving data and application requirements of its

Read more

How can IoT revolutionise dairy farming?

Posted on: May 17, 2022

Today internet of things is the most topical talk in the tech industry. If you are still unaware of this term, the Internet of Things, a.k.a IoT, then just look around; you have been using it in your daily life, either in the form of smart watches or smart microwaves or smart water bottles, etc,

Read more
FEATURED IoT STORIES

9 IoT applications that will change everything

Posted on: September 1, 2021

Whether you are a future-minded CEO, tech-driven CEO or IT leader, you’ve come across the term IoT before. It’s often used alongside superlatives regarding how it will revolutionize the way you work, play, and live. But is it just another buzzword, or is it the as-promised technological holy grail? The truth is that Internet of

Read more

Which IoT Platform 2021? IoT Now Enterprise Buyers’ Guide

Posted on: August 30, 2021

There are several different parts in a complete IoT solution, all of which must work together to get the result needed, write IoT Now Enterprise Buyers’ Guide – Which IoT Platform 2021? authors Robin Duke-Woolley, the CEO and Bill Ingle, a senior analyst, at Beecham Research. Figure 1 shows these parts and, although not all

Read more

CAT-M1 vs NB-IoT – examining the real differences

Posted on: June 21, 2021

As industry players look to provide the next generation of IoT connectivity, two different standards have emerged under release 13 of 3GPP – CAT-M1 and NB-IoT.

Read more

IoT and home automation: What does the future hold?

Posted on: June 10, 2020

Once a dream, home automation using iot is slowly but steadily becoming a part of daily lives around the world. In fact, it is believed that the global market for smart home automation will reach $40 billion by 2020.

Read more

5 challenges still facing the Internet of Things

Posted on: June 3, 2020

The Internet of Things (IoT) has quickly become a huge part of how people live, communicate and do business. All around the world, web-enabled devices are turning our world into a more switched-on place to live.

Read more

What is IoT?

Posted on: July 7, 2019

What is IoT Data as a new oil IoT connectivity What is IoT video So what’s IoT? The phrase ‘Internet of Things’ (IoT) is officially everywhere. It constantly shows up in my Google news feed, the weekend tech supplements are waxing lyrical about it and the volume of marketing emails I receive advertising ‘smart, connected

Read more