Trimble launches mobile Augmented Reality tool to optimise service

Trimble announced the launch of Trimble PULSE Remote Expert, an Augmented Reality (AR) tool that improves the productivity of field service technicians by connecting them with support experts via video, audio and spatial annotations in real-time.

The AR tool provides remotely-located users with a shared, live view using the camera on a smart phone. Both users can add digital annotations, such as text or drawings, directly to the live view by accessing a simple menu displayed on the smartphone screen. Digital annotations can be especially helpful when trying to communicate complex information remotely, or if either user is working in a loud environment.

Trimble PULSE Remote Expert enables businesses across a range of industries, including construction, agriculture, telecommunications and utilities, to rapidly connect remote experts with technicians in the field. It is a simple and powerful application for technicians who require real-time assistance when facing complex or unfamiliar situations, and ultimately helps to improve first-time fix rates, technician productivity and the overall customer service experience.

“Many organisations are looking for new and improved ways of connecting their field workers,” said John Cameron, general manager of Trimble’s Field Service Management Division. “An aging workforce and skill shortages are adding complexity to the service workflow and organisations are looking for innovative ways to address the challenges.”

Key benefits of Trimble PULSE Remote Expert include:

  • Live, remote connection between a field technician and a support expert to conduct maintenance and repairs, eliminating dependency on paper manuals
  • Quicker completion of time-critical jobs by collecting key information directly from the customer in the field, in real time
  • Increased collaboration and knowledge sharing across the workforce with the option to capture, record and replay information or support sessions on command

Trimble PULSE Remote Expert is a standalone mobile application for iOS. It requires wireless Internet connectivity and an ARKit capable iPhone or iPad device with iOS version 12 and above. To know more click here

Comment on this article below or via Twitter: @IoTNow_OR @jcIoTnow

Recent Articles

Mouser explores power behind AI at the Edge

Posted on: July 23, 2021

Mouser Electronics Inc. has released the third instalment of the 2021 series of its award-winning Empowering Innovation Together program. The series’ third installment dives deep into artificial intelligence (AI), through an engaging collection of video, long-form articles, blog and infographic content.

Read more

The value of analogue measurement

Posted on: July 23, 2021

Analogue measurement can define your upside. when you look at what you can achieve in a plant, you may be able to accomplish a lot with just simple digital sensors. You can tell when something switches state ( goes on and off), you know if things are running or not running, you can tell if

Read more