3 ways to optimise service dispatches in the era of the connected worker

top4

Modern service teams are winning customer trust and increasing service profitability by optimising every aspect of the service dispatch—from how they communicate with connected products to how they train technicians and scale expertise.

Innovations in augmented reality (AR) and remote monitoring through the Internet of Things (IoT) provide technicians with actionable information that can help them train more effectively, troubleshoot equipment more efficiently, and make on-site repairs quickly in just one visit—while reducing overhead and increasing customer satisfaction.

This whitepaper shows how three enterprises have transformed their service dispatches with IoT and AR achieving first-time-fix rates of over 92%, reduced training time by up to 50% and improved key service metrics such as FTFR and MTTR.

If you’re looking for the next step in service optimisation, register now to read this whitepaper. 

FEATURED IoT STORIES

9 IoT applications that will change everything

Posted on: September 1, 2021

Whether you are a future-minded CEO, tech-driven CEO or IT leader, you’ve come across the term IoT before. It’s often used alongside superlatives regarding how it will revolutionize the way you work, play, and live. But is it just another buzzword, or is it the as-promised technological holy grail? The truth is that Internet of

Read more

Which IoT Platform 2021? IoT Now Enterprise Buyers’ Guide

Posted on: August 30, 2021

There are several different parts in a complete IoT solution, all of which must work together to get the result needed, write IoT Now Enterprise Buyers’ Guide – Which IoT Platform 2021? authors Robin Duke-Woolley, the CEO and Bill Ingle, a senior analyst, at Beecham Research. Figure 1 shows these parts and, although not all

Read more

CAT-M1 vs NB-IoT – examining the real differences

Posted on: June 21, 2021

As industry players look to provide the next generation of IoT connectivity, two different standards have emerged under release 13 of 3GPP – CAT-M1 and NB-IoT.

Read more

IoT and home automation: What does the future hold?

Posted on: June 10, 2020

Once a dream, iot home automation is slowly but steadily becoming a part of daily lives around the world. In fact, it is believed that the global market for smart home automation will reach $40 billion by 2020.

Read more
RECENT ARTICLES

6 ways companies are leveraging AR/VR capabilities in day-to-day operations

Posted on: January 21, 2022

Simply put, Augmented Reality (AR) and Virtual reality (VR) are two powerful technologies that bridge our physical and digital worlds. From healthcare and entertainment to supply chain management and automotive, AR and VR have made their way across domains.

Read more

IoT solutions and customer software company Commit hires Taylor as new head of global revenue operations

Posted on: January 21, 2022

New York City, NY, USA. 19th January 2022 – Commit, a global technology services company focused on custom software and IoT solutions, named Amanda Taylor as its new head of global revenue operations.

Read more