Modern service teams are winning customer trust and increasing service profitability by optimising every aspect of the service dispatch—from how they communicate with connected products to how they train technicians and scale expertise.
Innovations in augmented reality (AR) and remote monitoring through the Internet of Things (IoT) provide technicians with actionable information that can help them train more effectively, troubleshoot equipment more efficiently, and make on-site repairs quickly in just one visit—while reducing overhead and increasing customer satisfaction.
This whitepaper shows how three enterprises have transformed their service dispatches with IoT and AR achieving first-time-fix rates of over 92%, reduced training time by up to 50% and improved key service metrics such as FTFR and MTTR.
If you’re looking for the next step in service optimisation, register now to read this whitepaper.