FMCG and retail marketplace supply chain specialist CHEP, has launched a new Estimated Time of Arrival (ETA) notification functionality for all its deliveries. Building on CHEP’s unrivalled network, scale and market knowledge, this full visibility system automatically sends customers a message when their delivery leaves a CHEP service centre with an estimated time of arrival for their order.
Rolling out to all CHEP’s customers, mainly FMCG producers and manufacturers, in the UK and Ireland from this month, ETA enables them to track their order from the moment their delivery begins.
The functionality is available to all CHEP customers with orders in the standard service (one-way trip). Customers receive a calculated arrival time (‘time slot’ notification) whichalso provides regular status updates throughout the journey. Customers will log onto the CHEP customer portal (myCHEP) to track their delivery vehicle via GPS whilst on route.
Matt Quinn, CHEP vice-president, Northern Europe comments, “We’ve carried out extensive research and regularly engage with our customers to understand their requirements and operational challenges. This has highlighted a critical need for transparency of pallet arrival information, which is increasingly important in a highly competitive market environment.
“With the introduction of ETA we aim to enhance the service level we already offer our customers with further improvements to functionality expected later this year.”