HCL signs contract with Munich Re to transform digital workplace services in 40 countries

Rahul Singh of HCL Technologies

HCL Technologies, a global technology company, has signed a contract with Munich Re, one of the reinsurers, to create a next-generation digital workplace for its workforce.

Building on the successes of its strategic digital transformation partnership with Munich Re, HCL will now modernise and standardise workplace services for more than 16,000 employees in 40 countries. HCL will adopt a “glocal” strategy to support Munich Re’s global workforce in multiple languages, including German, Spanish and Mandarin, from near-shore locations. It will also implement a highly personalised service desk solution and leverage the power of automation and self-service capabilities to improve efficiency and enhance employee user experiences.

Munich Re selected HCL as its preferred partner due to the strength of the existing relationship and its proven track record creating a modern digital workplace for other German and global organisations. HCL’s Fluid Workplace Solution offers Munich Re the flexibility to rapidly modify remote working practices as business needs evolve to mitigate the risks associated with the uncertainty surrounding the pandemic.

In addition, HCL’s WorkBlaze solution will provide predictive analytics and AI for IT Operations capabilities, which will help Munich Re proactively enhance user experiences and pave the way toward a self-healing digital workplace.

“The last 12 months have triggered the biggest change in how companies empower and support their employees,” says Robin Johnson, group CIO, Munich Re. “Now, user experience transformation has become a strategic priority to us. It was essential to have a partner that could help us create a modern digital workplace powered by the latest technology innovation to deliver a next-generation user experience to our employees.

It was also imperative for our partner to offer global multilingual support capabilities. The strength of HCL’s digital workplace offerings and our existing relationship made it an easy decision to partner with HCL.”

“We’ve already achieved significant success with Munich Re in modernising its applications and supporting its core insurance platforms,” says Rahul Singh, president of financial services, HCL Technologies. “Flexibility and user-experience transformation are now of greater importance, and this deal reflects the growing value organisations like Munich Re see in HCL’s innovative Fluid Workplace model. This alliance also represents another significant stride in HCL’s growth in Germany, where we continue to invest in expanding our footprint and developing new solutions to support our clients.”

Comment on this article below or via Twitter: @IoTNow_OR @jcIoTnow

RECENT ARTICLES

Building an intelligent IoT with edge fabric

Posted on: August 18, 2022

As the popularity of Edge technology and smart devices increases, we see that there is no bar when it comes to the quantity of data that companies can use to improve their decision-making process. Contrary to this opportunity, many organisations still limit the quality, variety, and extent of data that they can make use of

Read more

MQTT X CLI makes its debut executing MQTT operations has never been easier

Posted on: August 18, 2022

Morgan Hill, CA – EMQ, a global provider of open-source IoT data infrastructure solutions, this week announced the release of MQTT X v1.8.0 to the general public. This release carries significant improvements and strives to enable IoT developers to execute MQTT operations easily and quickly. Additionally, MQTT X v1.8.0 introduces two powerful tools aimed to

Read more
FEATURED IoT STORIES

9 IoT applications that will change everything

Posted on: September 1, 2021

Whether you are a future-minded CEO, tech-driven CEO or IT leader, you’ve come across the term IoT before. It’s often used alongside superlatives regarding how it will revolutionize the way you work, play, and live. But is it just another buzzword, or is it the as-promised technological holy grail? The truth is that Internet of

Read more

Which IoT Platform 2021? IoT Now Enterprise Buyers’ Guide

Posted on: August 30, 2021

There are several different parts in a complete IoT solution, all of which must work together to get the result needed, write IoT Now Enterprise Buyers’ Guide – Which IoT Platform 2021? authors Robin Duke-Woolley, the CEO and Bill Ingle, a senior analyst, at Beecham Research. Figure 1 shows these parts and, although not all

Read more

CAT-M1 vs NB-IoT – examining the real differences

Posted on: June 21, 2021

As industry players look to provide the next generation of IoT connectivity, two different standards have emerged under release 13 of 3GPP – CAT-M1 and NB-IoT.

Read more

IoT and home automation: What does the future hold?

Posted on: June 10, 2020

Once a dream, home automation using iot is slowly but steadily becoming a part of daily lives around the world. In fact, it is believed that the global market for smart home automation will reach $40 billion by 2020.

Read more

5 challenges still facing the Internet of Things

Posted on: June 3, 2020

The Internet of Things (IoT) has quickly become a huge part of how people live, communicate and do business. All around the world, web-enabled devices are turning our world into a more switched-on place to live.

Read more

What is IoT?

Posted on: July 7, 2019

What is IoT Data as a new oil IoT connectivity What is IoT video So what’s IoT? The phrase ‘Internet of Things’ (IoT) is officially everywhere. It constantly shows up in my Google news feed, the weekend tech supplements are waxing lyrical about it and the volume of marketing emails I receive advertising ‘smart, connected

Read more
IoT Newsletter

Join the IoT Now online community for FREE, to receive: Exclusive offers for entry to all the IoT events that matter, round the world

Free access to a huge selection of the latest IoT analyst reports and industry whitepapers

The latest IoT news, as it breaks, to your inbox