Celsius Plumbing and Heating boosts business with BigChange Automation

Celsius Plumbing and Heating has transformed its business with a 5-in-1 field service management software system from BigChange. The cloud-platform for CRM, job schedulingmobile working, vehicle tracking and management reporting also integrates with Xero account software. It provides Celsius with a completely seamless digital solution from job booking to completion, eliminating paperwork at all stages.

Celsius engineers are equipped with rugged Samsung tablets running the BigChange mobile app. This provides useful workflows to take engineers step by step through the correct procedures onsite. Digital job cards and inspection sheets are enhanced with photographs and GPS location data for proof of service and compliance. Celsius also use the BigChange ‘No Touch’ app allowing customers to remotely sign off work from their own smartphone. 

“The BigChange mobile app really is a ground-breaking innovation for service companies like us,” says Michael Cairns, director of Celsius Plumbing and Heating. “It is so easy to use and customise that it can be used for absolutely every task, completely eliminating paper and ensuring consistent reporting from everyone. And it’s synchronised in real time with our central BigChange management system so we have complete visibility of everything going on, 24/7”.

Celsius believes the greatest business benefits come from automation of tasks that previously took a huge amount of time. “BigChange now automates a raft of key processes to significantly improve our business performance, boosting our productivity, customer service and sales. We’ve also set up over 100 alerts allowing us to keep our fingers on the pulse 24/7,” says Cairns. 

Previously Celsius would call around customers when their boilers were due for their annual service. It took a huge amount of time and numerous attempts to get hold of people and secure a booking, especially when dealing with tenants. The whole process has now been automated with the software generating appointment offers.

“Our service booking success rate increased from 20% to 90%,” Cairns comments. “BigChange has also improved job allocation, scheduling and provided a much slicker paperless reporting process. We used to average 6 jobs a day but now we are doing 7 or 8 meaning that our engineers are often 30% more productive.” 

BigChange vehicle tracking provides a live view of whereabouts of all engineers and customers receive ETA messages auto-generated by the system. “Customers love the system,” says Cairns. “It’s really easy to book a date and time online and with ETA notifications on the day they know when an engineer will arrive; they don’t need to waste time hanging around wondering when someone will turn up.”

Comment on this article below or via Twitter: @IoTNow_OR @jcIoTnow

RECENT ARTICLES

TD SYNNEX expands solution offering with Google Cloud

Posted on: May 20, 2022

19 May 2022 – TD SYNNEX announced the expansion of its cloud solution portfolio with the addition of Google Cloud offerings. Available immediately to partners, Google Cloud provides users with a suite of cloud computing services businesses can use to enhance productivity and workflow.

Read more

Self-driving technology firm Sensible 4 receives €8mn to boost sustainable transport

Posted on: May 19, 2022

Luxembourg & Finland. 19 May, 2022 – Sensible 4’s software enables vehicles to operate under the most challenging weather conditions, including snow, heavy rain, fog and sandstorms. Autonomous driving contributes to sustainable transport, reducing the number of traffic accidents and carbon dioxide and polluting emissions. It also provides a solution to the shortage of public

Read more
FEATURED IoT STORIES

9 IoT applications that will change everything

Posted on: September 1, 2021

Whether you are a future-minded CEO, tech-driven CEO or IT leader, you’ve come across the term IoT before. It’s often used alongside superlatives regarding how it will revolutionize the way you work, play, and live. But is it just another buzzword, or is it the as-promised technological holy grail? The truth is that Internet of

Read more

Which IoT Platform 2021? IoT Now Enterprise Buyers’ Guide

Posted on: August 30, 2021

There are several different parts in a complete IoT solution, all of which must work together to get the result needed, write IoT Now Enterprise Buyers’ Guide – Which IoT Platform 2021? authors Robin Duke-Woolley, the CEO and Bill Ingle, a senior analyst, at Beecham Research. Figure 1 shows these parts and, although not all

Read more

CAT-M1 vs NB-IoT – examining the real differences

Posted on: June 21, 2021

As industry players look to provide the next generation of IoT connectivity, two different standards have emerged under release 13 of 3GPP – CAT-M1 and NB-IoT.

Read more

IoT and home automation: What does the future hold?

Posted on: June 10, 2020

Once a dream, home automation using iot is slowly but steadily becoming a part of daily lives around the world. In fact, it is believed that the global market for smart home automation will reach $40 billion by 2020.

Read more

5 challenges still facing the Internet of Things

Posted on: June 3, 2020

The Internet of Things (IoT) has quickly become a huge part of how people live, communicate and do business. All around the world, web-enabled devices are turning our world into a more switched-on place to live.

Read more

What is IoT?

Posted on: July 7, 2019

What is IoT Data as a new oil IoT connectivity What is IoT video So what’s IoT? The phrase ‘Internet of Things’ (IoT) is officially everywhere. It constantly shows up in my Google news feed, the weekend tech supplements are waxing lyrical about it and the volume of marketing emails I receive advertising ‘smart, connected

Read more