Urgent and emergency care

product emis

As the demand on urgent care increases, technology is key to effectively managing workflow and providing accurate and informed patient care. With clinical information at your fingertips you can ensure patients receive safe, timely and effective care.  

Supporting efficiency across all forms of urgent care 

As the number of people seeking treatment in urgent care settings across England continues to increase, teams need a way to manage their workload and ensure that patients are getting the right treatment in the right place. Our suite of clinical software supports urgent care across the entire health economy. From A&E to front door triage and urgent treatment centres, our systems are specifically designed with clinicians in mind. What’s more, by empowering patients, supporting joined-up primary and community care and speeding up discharge processes, our technology is helping to ensure that A&E departments only need to provide care to those who really need it.  

Our clinical systems are making it easier for multi-disciplinary teams to share real-time patient data, helping to: 

  • provide safe, appropriate and informed care 
  • reduce unnecessary A&E admissions 
  • provide clinicians with up-to-date information 
  • speed up discharge processes to free up time for more patients.  

Manage your workflow and improve the patient journey  

Symphony, our A&E departmental clinical IT system, helps you to keep patient records up to date, producing better information and improving the way data can inform your service delivery.  

Symphony is supporting A&E departments by providing clinicians and staff with real-time data about patients’ acuity and highlighting key conditions by integrating A&E data with wider hospital systems. As a result, the A&E team in South Tees see 95% of all their patients within the four-hour waiting target and improved processes for sepsis screening and vulnerable patient safeguarding.    

“Technology has a role at almost every point in the chain – from preventing people attending A&E in the first place to speeding up discharge and freeing up vital hospital beds.”Haidar Samiei, clinical director for EMIS Health and consultant in emergency medicine at Leeds Teaching Hospitals Trust

Helping urgent care centres meet their performance targets 

The NHS Long Term Plan outlines an aim of ensuring patients get the care they need, fast, and relieving the pressure on A&Es through the roll out of Urgent Treatment Centres (UTCs). With EMIS Web we’re supporting this aim by enabling clinicians in UTCs to speed up processes, access information quickly and easily and track the patient journey. Clinicians can view and update the same electronic patient records (EPRs) as those working in primary, community and specialist organisations, giving teams a full view of patients’ health and reducing the number of avoidable A&E visits.

By using EMIS Web, an urgent care centre (UCC) in East London is already meeting targets to reduce A&E admissions, surpassing its targets in the first two months and urgent care clinicians in South Gloucester have exceeded NHS targets by seeing 99% of their patients within four hours

Triage patients to the most appropriate form of care 

Technology can help GPs and nurses working at the front door of A&E to signpost patients towards the most appropriate treatment. By making patient records available across all services, triaging becomes far simpler and faster as vital information can be viewed for more informed clinical decisions. This has significantly helped Liverpool A&E department identify the patients most in need of A&E treatment and effectively triage those who don’t to the most appropriate service.  

Educating patients through preventative care  

Our clinical system has helped Oxford Terrace and Rawling Road Medical Group to use personalised care planning and shared records to provide complex and preventative care for patients who’re most vulnerable to hospital admission. This has also helped to reduce admissions to the A&E department in Gateshead by 54% and pressure has also reduced on emergency services.  


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