New York, United States – Carbyne, a provider in public safety communications, and Bosch Service Solutions, a provider of technology-based services, agree on a partnership to provide enhanced eCall capabilities to Bosch clients in Latin America.
Under the partnership, Carbyne will integrate its advanced emergency response platform with Bosch’s telematics system to provide an emergency response experience for Bosch customers. The collaboration will enable Bosch customers in covered areas to automatically send critical information, including location, vehicle model and number, and direction of travel, to emergency services in the event of an accident or other emergency
It is critical to provide an accurate response within a short time frame as every minute an accident remains on the road increases the likelihood of a second incident by 2.5%. Considering that car accidents are the leading cause of death among young adults worldwide, this is a matter of utmost importance. Fortunately, the implementation of Carbyne technology in emergency call centres has reduced processing times by 50% and operational costs by 20%, leading to improved outcomes and better utilisation of resources.
“We are excited to partner with Bosch Service Solutions to bring advanced emergency response capabilities to their customers in Latin America,” says Amir Elichai, CEO of Carbyne. “Our technology will help Bosch customers in the region to receive faster and more accurate emergency response services, saving lives and reducing the potentially tragic impact of accidents.” Elichai adds Carbyne would offer this service at no cost for any government agency in the region.
“Bosch Service Solutions is committed to providing digitalised mobility services that enhance safety, security and convenience in and outside of vehicles,” says Stefan Gross, head of mobility services at Bosch Service Solutions. “This partnership with Carbyne will allow us to offer an integrated eCall solution that ensures our customers receive the best possible emergency response experience.”
Carbyne’s emergency response platform is a solution used by public safety agencies around the world, enabling fast and more accurate emergency response through real-time communication, location sharing, and an array of AI and NLP-based capabilities. The company’s patented technologies allow for advanced features such as live video streaming and intelligent call routing.
Initially, the Carbyne and Bosch partnership will be introduced in several Latin American countries, with plans to extend the service to other regions in the future. Carbyne looks forward to extending this service to other companies with the goal of making additional relevant data accessible to emergency services in times of emergency.
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