Kyndryl, one of the world’s largest IT infrastructure services provider, has announced that it is partnering with Microsoft to support adoption and deployment of a new Artificial Intelligence (AI)-powered healthcare assistant. Kyndryl will collaborate with Microsoft as a partner for the new Microsoft Dragon Copilot solution that will use voice dictation, ambient listening and natural language capabilities powered by generative AI to automate clinical documentation, improve administrative efficiency and allow clinicians to focus on patient care.
Kyndryl will support customer adoption of Dragon Copilot by providing services to enable:
- Clinician efficiency: Dragon Copilot will automate documentation and administrative tasks, shifting more time to patient care and optimising each patient encounter – reducing the administrative burden on healthcare providers.
- Optimised workflows: The AI assistant will surface relevant information, document care with ambient note creation, receive encounter recording suggestions, without ever leaving the workflow.
- Positive patient experiences: By implementing Dragon Copilot, ambient listening helps clinicians automate both clinical and non-clinical tasks such as summarising notes and evidence, prepping orders and drafting after-visit summaries, allowing clinicians to focus on their patients and not their workstations.
- Better care: By supporting clinicians in their daily tasks, Dragon Copilot will help improve the overall patient experience and care quality.
- Security and privacy: As part of Microsoft Cloud for Healthcare, Dragon Copilot prioritises the security, safety and privacy of patient data.
“Today’s announcement marks a significant milestone in Kyndryl’s commitment to optimising clinical workflows and improving patient care by deploying mission-critical AI technology,” said Trent Sanders, the vice president for United States (U.S.) healthcare and life sciences at Kyndryl. “We’re thrilled to be a Microsoft launch partner as we work to address clinician burnout and improve the overall healthcare experience. By automating routine tasks to unlock insights, we can empower and help clinicians reclaim valuable time to spend with their patients.”
“With their vast experience in healthcare IT services, Kyndryl has been selected as a launch partner for Dragon Copilot. Kyndryl understands patient care and supports large and small healthcare providers and payers globally. Kyndryl’s services capability combined with Microsoft’s AI-enabled solutions will deliver innovative solutions that improve patient and member experiences while optimising healthcare operations,” said Patty Carrolo, the CVP of US health and life sciences at Microsoft.
Kyndryl plans to offer Dragon Copilot as a key solution in its healthcare services portfolio beginning in May 2025. Kyndryl’s team of experts will provide comprehensive support and implementation services, to support healthcare organisations integrate Dragon Copilot into their existing workflows.
For more information about Kyndryl’s healthcare solutions and to connect with a healthcare expert, please book a consultation here.
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