Banks are racing to meet “right-now” customer expectations while legacy systems still underpin the stack. In this quickfire discussion, CSG and Juniper Research unpack how to unify journeys across web, app, branch and contact centre — without a risky rip-and-replace — and where agentic AI can safely boost ROI in regulated environments. Expect practical examples: proactive outreach that prevents calls, conversational “front doors” that fix clunky IVRs, and empathetic collections supported by prediction models.
Watch the video above, then go deeper with our live session:
Close the Expectation Gap: Modernization & Agentic AI for Financial Services — 18 November 2025, 15:00 GMT (16:00 CET). Save your seat here >>
