Customers CRM & CEM

Experienced executives in many sectors will tell you that today they face their toughest business challenges ever. Even leaders in successful and well-established enterprises are concerned at what the third decade of the millennium holds for them. Lean new competitors are entering the market, they enjoy lower operating expenses and are using disruptive technologies to tear up the rule

Global provider of catalogue-driven software, Sigma Systems, announced today that it is being acquired by Hansen Technologies for an undisclosed sum. Hansen is a specialist in billing, data management and customer care solutions for the energy, water, pay-TV, and telecommunications industries.

Augmented reality (AR) enhances the way we see, hear and feel by bringing elements of the virtual world into the real world. Many people associate augmented and virtual reality with the gaming industry, but the technology offers far more than entertainment for a niche group.

Warrington, UK. November 1, 2016: eir Business has deployed MDS’ Customer Management Platform (CMP) to allow small, medium and large enterprises to connect their Internet of Things (IoT) assets in the field.

Who knew? Today Saturday, October 29 is Internet Day. Well, Gemalto for one knew, and here two of their leading lights reflect on where we are now with the challenges facing the Internet of Things.

The partnership, an extension of earlier joint ventures, is based on Eurotech’s device & data management technology and Hitachi High-Tech Europe’s data analytics solutions, which address predictive maintenance requirements.

With IoT Now granted sole access to Digi’s normally closed customer conference, we ask the CEO and COO their strategy for growing an M2M hardware provider. In Part 2 of Jeremy Cowan’s report the new emphasis is on service and scalability.

The emergence of the Internet of Things (IoT) is a pivotal moment in technology evolution, allowing companies to extend the benefits of the digital world across the physical world.

There is a huge amount of hype surrounding the potential of the Internet of Things (IoT), says Sean Lorenz of LogMeIn. Connecting seemingly disparate and discrete devices for a range of business purposes – information gathering, remote controlling, improving the customer experience, etc. – has created an excitement not seen since the advent of mobile