Customer sales and service is the driver for revenue growth for every organisation and the contact centre is one of the most critical elements. It is a growing and globalised industry, says John Finch, AVP Product Marketing, RingCentral, that by 2022 is expected to reach US$407.1 billion (€349.58 billion), according to predictions by business intelligence firm Global Industry Analysts.
The convergence of technology, users and devices at the network edge, coupled with insatiable demand for secure, reliable connectivity, has created unprecedented complexity for enterprise IT teams that need to manage it all.
ANSYS and PTC announced at LiveWorx 18 digital transformation conference that they are partnering to accelerate product innovation by providing customers a new simulation-driven design solution.
PTC announced at the sold-out LiveWorx 18 digital transformation conference a wide range of new initiatives for augmented reality (AR). These are coming out of its new business unit dedicated to the advancement and application of augmented reality in industrial settings.
Sigma Systems has won the Mayor’s Challenge Award for Ageing Population at the Global Smart City Summit in Liverpool, UK. As the winner of the Ageing Population Challenge Award, Sigma will partner with Liverpool City Council and deploy its Sigma Catalog
IoT (the Internet of Things) is the prime driver of digital transformation for the enterprise, and IDC predicts that IoT market spend will reach $1.4 trillion (€1.19 trillion) by 2021. That’s a big number – but it’s in contrast to the statistic that shows as many as a quarter of all companies quit transformation projects before completion.
Starting my technology career in the late 1980s I have been fortunate to experience and be part of several waves of digital transformation and the impact this has had on organisations, countries, employees and consumers, writes Chris Minas, the founder and CTO of Nimbletank.
It’s easy to get obsessed with technology – it is the key enabler of today’s revolution – but the harder part of the transformation is cultural. It’s about putting the customer experience and their business outcomes at the centre of everything.
Mosley Street in Newcastle is claimed to have been the first street in the world to use electric lighting, and now more than a century on, it is set to achieve another feat as the UK’s ‘smartest’ street.
The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.