Can customer service management keep up with IoT and the rise of connected devices?

For many people “the best service is no service,” yet getting to the nirvana of eliminating the reasons why customers call is a challenge. Today’s customer service teams are buried under manual workloads, and the volume of incoming cases is increasing,

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Swiss-based u-blox acquires SIMCom cellular module product line in a deal worth US$52.5m

In an asset deal worth US$52.5 million, u-blox is acquiring the cellular modem products, R&D team and customer base of SIMCom Wireless.

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Quark IOE and Cumulocity enter strategic partnership to deliver IoT solutions and services in China

Quark IOE, a subsidiary of Guangdong Eastone Century Technology Co Ltd  and Cumulocity, the Internet of Things (IoT) software platform provider, enter a strategic partnership to deliver IoT solutions in mainland China and Taiwan.

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Co-founder Andreas Schneider appointed new CEO of EnOcean

Co-founder Andreas Schneider has been appointed CEO of EnOcean, and takes full responsibility for the executive management of EnOcean with the goal of further strengthening the company’s position as the supplier of self-powered solutions for the Internet of Things (IoT).

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Rambus Ecebs aims to make travel easier with launch of HCE TicketWallet and app

Rambus Ecebs has announced a mobile ticketing product suite leveraging Host Card Emulation (HCE) technology to securely load virtual smart cards onto smart phones for the public transport industry.

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Regulations and running time: Making driverless cars mainstream

As we saw at CES recently, developments in connected and driverless cars and trucks are undoubtedly both a rapidly evolving area and an exciting prospect, garnering serious media attention.

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The Internet of Energy has much to gain from embedded SIM, says Beecham Research

New embedded SIM (Subscriber Identity Module) technology could play a major role in accelerating the development and adoption of Internet of Things (IoT) applications in the energy sector such as smart metering, demand response,

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IoT botnets present ‘Unmanageable’ cyber security risk, warns Juniper Research

New data from Juniper Research has found that the consumer IoT (Internet of Things) installed base will reach over 15 billion units by 2021, an increase of 120% over 2016.

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Digital twins: The fast track to increased productivity

Digital twins are not a new thing. Companies have been using a virtual representation of a physical asset for years, but it’s only with the Internet of Things that they’ve become truly accessible and cost-effective.

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Aclara acquires Smart Grid Solutions division of Apex CoVantage to create end-to-end offering

Aclara Technologies LLC, a supplier of smart infrastructure solutions (SIS) to electric, gas and water utilities, has acquired the Smart Grid Solutions (SGS) division of Apex CoVantage, LLC.

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FBI, IBM, TrendMicro, and Smarttech speakers to discuss cyber attacks at Dublin Zero Day Conference

The Zero Day Conference taking place in the Convention Centre Dublin on March 7, will provide CIOs, CISOs and senior IT executives with insights into the cyber threats facing their sectors.

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Mobileum appoints ex-Vodafone global CEO Arun Sarin to its board of directors

Mobileum, a provider of roaming systems and analytics solutions for telecom business transformation, has appointed Arun Sarin to its board of directors. Sarin brings a wealth of knowledge, says Mobileum, obtained in leading roles at some of the world’s largest telecommunications companies.

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There’s a fragmented choice of wireless technologies for low power, wide area IoT

The telecom industry is good at generating confusion, says freelance IoT and communications writer, Bob Emmerson. LTE Cat-1 services are being launched in the States but not NB-IoT (LTE Cat NB1 is the official term), which only arrives in 2018.

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When making things smart is actually a dumb idea…

It is funny how we think sometimes, says Larry Bellehumeur of Novotech Technologies. In a world that is already complex, we seem to find ways to make it more complex, but do so with the thinking that we are making things easier.

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Building the business case for mobile banking security

As part of the smartphone and smart device revolution, mobile banking has become a popular method for people to manage their finances. The benefits of mobile banking are two-fold: users can bank in a more convenient manner and banks can use smartphones as a way to better engage with their customers.

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New high performance, low cost RF switches from CEL target IoT and industrial communications

CEL is introducing a variety of new RF switches that have been designed as easy drop-in replacements for a wide range of existing RF products, as well as for new designs.

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