Alexa

“We all need the human touch” sang mullet-toting soft rocker Rick Springfield back in 1983, fearing a dystopian future in the year 2016. While last year didn’t bring us to that traumatic point, we ARE truly embedded in a digital economy

Whether it’s faster deliveries or better communication, customers’ expectations are on the rise around the world—and when it comes to the field service industry, this is no different.

One of this season’s best selling gifts is the Amazon Echo with Alexa. Plug it in and Echo / Alexa will run your house for you: turning on lights, locking / unlocking doors, catering to your family member’s unique climate comfort needs, and reducing your energy bill – all voice activated and without any hard-core

The Internet of Things (IoT) has seen new products and services launching and being developed at pace in the past 12 months. To take advantage of the opportunities from IoT, companies need be open to changing traditional systems, procedures, processes and ways of communicating.