Aspect

Over the last few years, digital transformation has been one of the biggest buzzwords in business and with organisations understanding the benefits that technologies such as AI, IoT and big-data analytics can bring, projects have been executed, bringing improved efficiencies, cost reductions and improvements to business processes.

The mass UK adoption of smart technology, including smart grids and smart meters, is sparking energy and water suppliers to invest in customer engagement strategies and technology to meet the increasing pressure on customer service, according to a new report from Aspect.