Avaya Holdings Corp, the provider of contact centre solutions, and Afiniti, the provider of AI-based behavioural pairing solutions, announced a strategic partnership to improve enterprise customer experience and contact centre performance through a unique integration of artificial intelligence into contact centre routing technology.
Avaya Holdings Corp. announced the appointment of Steve Joyner to European Channel Lead. Reporting to Fadi Moubarak, vice president, Channels at Avaya International, Joyner is responsible for growing Avaya’s channel business by scaling through a fully diversified and updated landscape of channel partners and distributors across Europe.
Avaya will focus on “People, Partners and Customers” to ensure success in 2018 and beyond, senior executives told more than 200 delegates from the partner community at the London stage of the Avaya EDGE World Tour. The event concluded with the prestigious Partner of the Year Awards, with leading partners being recognised for their outstanding support, contribution and commitment to [...]
Avaya announced advancements in delivering and integrating artificial intelligence (AI) technologies into contact centres to improve the customer experience. Avaya Ava™, a new AI architecture including natural language processing, machine learning and innovative analytics, enables effortless customer engagement through social media and messaging platforms.
Avaya, a global business communications company, kicked off its annual conference with over 3,000 partners and customers who came to explore the future of business communications, customer experience and collaboration technologies.
Avaya announced a new focus with technology partners centered on speeding the development and application of artificial intelligence technologies (AI) in contact centres and unified communications for Avaya customers.
Bosch Group, a global supplier of technology and services, announced the expansion of its partnership with Avaya to help support Bosch’s digital transformation strategy across its global operations. Avaya Private Cloud Services (APCS) has signed a $60 million (€51 million) agreement with Bosch to provide a range of business communications solutions to 160,000 Bosch [...]
With industry analysts forecasting unprecedented change for the Financial Services and Insurance (FSI) industry over the next three years, companies need a highly flexible, open and secure communications foundation with which they can confidently embrace the future.
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