Avaya
Avaya and Afiniti partner to bring unique and proven, AI-driven behavioural pairing to the contact centre
Avaya Holdings Corp, the provider of contact centre solutions, and Afiniti, the provider of AI-based behavioural pairing solutions, announced a strategic partnership to improve enterprise customer experience and contact centre performance … Continued
AVAYA AVA brings AI to life for a better customer experience
Avaya announced advancements in delivering and integrating artificial intelligence (AI) technologies into contact centres to improve the customer experience. Avaya Ava™, a new AI architecture including natural language processing, machine … Continued
Avaya powers digital transformation to modernise the customer experience in the financial services industry
With industry analysts forecasting unprecedented change for the Financial Services and Insurance (FSI) industry over the next three years, companies need a highly flexible, open and secure communications foundation with which … Continued