New solutions-based business models are projected to transform the residential utility market

A new report from Navigant Research examines the evolution occurring in technology and customer-focused solutions for residential utility customers, analysing how traditional business models are being disrupted.

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ZTEsoft presents ZSmart uTalk for intelligent customer services

1st March 2018, Barcelona, Spain – ZTEsoft, a leading software provider, showcased at MWC 2018 its latest ZSmart uTalk, a next generation intelligent customer service solution based on cloud architecture and Artificial Intelligence (AI) technology. Empowered by AliMe, an intelligent service robot, ZSmart uTalk helps build an intelligent customer service platform, designed to solve problems that

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Orange launches Easy Go Network internationally to speed network as a service for businesses

Businesses are looking for smarter and more flexible networks to support their digital transformation initiatives, stimulated by the trend for cloud, mobile, big data and the internet of things (IoT).

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Advanced analytics drives crew efficiency

According to statistics from the European Wind Energy Association, 12,800 MW of wind power capacity was installed and grid-connected in the EU during 2015 – more than any other form of power generation.

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Mobile e-commerce businesses to enhance platforms through IoT and predictive analytics

With the growth of mobile e-commerce, the number of online communication channels and the volume of customer data is multiplying, prompting software developers to design platforms that can collect and analyse data from all channels.

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Russian gold mining company and Orange build ‘digital mine’ with video to improve safety protocols

Digital mine technology from Orange Business Services is helping mining companies expand into remote regions, automate operations and improve safety protocols, using videoconferencing and the Internet of Things (IoT).

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It’s time for IoT to get strategic

The Internet of Things (IoT) is clearly gaining momentum – a testament to its potential to improve customer experience, drive down costs, and transform business operations.

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Telenor Connexion launches ARTS data analytics tool for actionable IoT insights

Telenor Connexion has announced the expansion of its IoT solutions offering with the release of its new Big Data Analytics tool: ARTS (Advanced Real-time troubleshooting ToolSet).

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Real-time intelligence: The ultimate IoT prize?

The concept of big data analytics has been around for several years. It has allowed businesses to examine large amounts of historic data in order to uncover hidden patterns, unknown correlations, market trends, customer preferences and other useful business information. This process originally took place in a data centre, but now it is often conducted

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Big data and IoT to add £322bn to the UK economy by 2020

Big data analytics and the Internet of Things (IoT) are expected to add $450 billion (£322 billion) to the UK economy from 2015 to 2020. This is twice the size of the combined education,

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Four lessons from the Fire Monkey for today’s energy businesses

2016 is the Year of the Monkey in the Chinese calendar. More specifically, it’s the Year of the Fire Monkey. So, for those of you unfamiliar with Chinese and wider Asian culture … who or what is the Fire Monkey? Firstly, the Monkey is one of the 12 animals of the Chinese Zodiac.

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