A new report from Navigant Research examines the evolution occurring in technology and customer-focused solutions for residential utility customers, analysing how traditional business models are being disrupted.
1st March 2018, Barcelona, Spain – ZTEsoft, a leading software provider, showcased at MWC 2018 its latest ZSmart uTalk, a next generation intelligent customer service solution based on cloud architecture and Artificial Intelligence (AI) technology. Empowered by AliMe, an intelligent service robot, ZSmart uTalk helps build an intelligent customer service platform, designed to solve problems [...]
Businesses are looking for smarter and more flexible networks to support their digital transformation initiatives, stimulated by the trend for cloud, mobile, big data and the internet of things (IoT).
According to statistics from the European Wind Energy Association, 12,800 MW of wind power capacity was installed and grid-connected in the EU during 2015 – more than any other form of power generation.
With the growth of mobile e-commerce, the number of online communication channels and the volume of customer data is multiplying, prompting software developers to design platforms that can collect and analyse data from all channels.
Digital mine technology from Orange Business Services is helping mining companies expand into remote regions, automate operations and improve safety protocols, using videoconferencing and the Internet of Things (IoT).
The Internet of Things (IoT) is clearly gaining momentum – a testament to its potential to improve customer experience, drive down costs, and transform business operations.
Telenor Connexion has announced the expansion of its IoT solutions offering with the release of its new Big Data Analytics tool: ARTS (Advanced Real-time troubleshooting ToolSet).
The concept of big data analytics has been around for several years. It has allowed businesses to examine large amounts of historic data in order to uncover hidden patterns, unknown correlations, market trends, customer preferences and other useful business information. This process originally took place in a data centre, but now it is often conducted in the cloud.
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