Sheer volume of messaging app users provides unlimited potential for chatbots, finds Strategy Analytics

Messaging is a semi-natural mode of communication that has evolved with the ascent of smartphones. The immense volume of users who communicate through messaging apps represents a valuable feature for chatbots geared towards services and support with virtually no barrier to entry.

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Is artificial intelligence fiction or fad?

People are starting to get to grips with the concept of artificial intelligence (AI) and how it can help retail: particularly online, where chatbots, search engines and product recommendation tools are already blazing a trail. But with up to 90% of sales still emanating from bricks-and-mortar stores

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New avenues for smart communication will enhance user experience, finds Strategy Analytics

While robotics is still a long way off and VR is still in its infancy for consumers, the way in which we communicate with smart devices and applications will change much sooner than we thought. Voice will dominate how we communicate with more and more devices; chatbots will also do the same but with a

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Mobile QR code coupon redemptions to surge, surpassing 5.3 bn by 2022, says Juniper Research

A new study from Juniper Research has found that the number of QR code coupons redeemed via mobile will reach 5.3 billion by 2022, up from an estimated 1.3 billion in 2017.

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Mobile ticketing to account for more than 1 in 2 digital ticket transactions by 2018

New data from leading fintech analysts, Juniper Research forecasts that mobile and wearable ticket purchases will exceed 14 billion by 2018, accounting for 54% of total digital ticket sales across transport and events sectors. Juniper estimated that the total number of transactions via mobile devices will exceed PC-based ticket sales for the first time in

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AI-Powered chatbots to drive dramatic cost savings in healthcare, saving $3.6 billion by 2022

A new report from Juniper Research has found that annual cost savings derived from the adoption of chatbots in healthcare will reach $3.6 billion (€3.04 billion) globally by 2022, up from an estimated $2.8 million (€2.36 million) in 2017. This growth will average 320% per annum, as AI (artificial intelligence) powered chatbots will drive improved customer experiences

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Artificial intelligence for hire in the IoT era

Or AI Made Easy – Two ways companies can monetise AI It will be many years before the thinking machines of science fiction become reality. No system today can match the reasoning abilities and conversational skills of HAL 9000, the onboard computer from the movie 2001 a Space Odyssey,

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Artificial intelligence just got even smarter

Little can rival the ascendancy of artificial intelligence’s (AI) profile from a niche concern to technology’s hottest theme, transcending the pages of the technical press to sit at the heart of mainstream culture.

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How IoT and collaboration are transforming the mobile communications industry

Despite its name, Mobile World Congress is about so much more than mobile handsets. Now in its 31st year, MWC retains its title as the biggest event in the telecoms calendar, yet it has undergone an astounding transformation from mobile tradeshow to technology behemoth.

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