Flexible charging critical to build profits with complex customer services, says Neural Tech

Increasing demands for more personalised customer services is creating a complex ecosystem of customer charging processes. “To maximise the opportunities of potential revenue streams, network operators must consider effective digital transformation solutions to effectively bill and charge customers,” says Kent Lopez at Neural Technologies ahead of the CCA Mobile Carriers Show (March 30th – April

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Orange launches Easy Go Network internationally to speed network as a service for businesses

Businesses are looking for smarter and more flexible networks to support their digital transformation initiatives, stimulated by the trend for cloud, mobile, big data and the internet of things (IoT).

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Banks cannot ignore the Internet of Things and must embrace it

Despite its name, the concept of big data has evolved to embrace nearly all data, regardless of whether that data is considered big or small.

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Huawei and Walkbase launch venue crowd analytics solution to optimise customer experiences

At GITEX 2016, Huawei, an information and communications technology (ICT) solutions provider, and Walkbase, a venue IoT analytics platform provider, has announced a joint venue crowd analytics

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Orange becomes majority shareholder of Groupama Banque

Regulatory and prudential authorities, both in France and Europe, have given formal approval for the acquisition by Orange of 65% of the capital of Groupama Banque, which will be renamed Orange Bank as from January 2017.

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Russian gold mining company and Orange build ‘digital mine’ with video to improve safety protocols

Digital mine technology from Orange Business Services is helping mining companies expand into remote regions, automate operations and improve safety protocols, using videoconferencing and the Internet of Things (IoT).

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MapR Technologies announces an equity financing of US$50 million

MapR Technologies, Inc. has announces an equity financing of US$50 million. With this financing, MapR has now raised a total of $194 million in equity.

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New identity platform kills the password and ushers in ‘frictionless’ user experience, says ForgeRock

ForgeRock®, has released a new edition of the ForgeRock Identity Platform to enable organisations to orchestrate secure, frictionless user experiences using push authentication.

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It’s time for IoT to get strategic

The Internet of Things (IoT) is clearly gaining momentum – a testament to its potential to improve customer experience, drive down costs, and transform business operations.

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Oracle buys Cloud-based analytics firm DataRaker to help utilities learn from Big Data

Redwood Shores, California, USA – Oracle has agreed to acquire DataRaker, a provider of a cloud-based analytics platform that enables electric, gas and water utilities to leverage vast amounts of data

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TM Forum's Cem InFocus 2013

Event date: December 3-4, 2013 Kuala Lumpur, Malaysia  In today’s experience-driven market, a seamless and sustainable customer experience is vital. Service providers must adapt their customer experience strategies to meet customer expectations, or face diminished revenues. Customer Experience Management (CEM) and analytics play a vital role in reducing churn and revenue retention, and increasing revenue

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E.ON IT adopts Convergys Smart Revenue Solutions across its group

Cincinnati, Ohio, USA. February 14, 2012 – Convergys Corporation (NYSE: CVG) has signed a new groupwide Framework Agreement with E.ON IT GmbH, the IT function of E.ON AG, one of the world’s largest private power and gas companies.

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