customer experience

The Internet of Things (IoT) has long been recognised as a driver of technological change, with the potential to completely change the way we think about turning more of our

Sasken Technologies announced a collaboration with Qualcomm Technologies Inc. through the Qualcomm IoT Accelerator Program. This move aims to bring a change in the Internet of Things (IoT) landscape.

Medallia, Inc., the global specialist in customer and employee experience, announced that Swanson Health Products has selected Medallia as its experience management platform of choice.

Peak season trading this year is set to be more difficult than ever for retailers. Unprecedented supply chain disruption is threatening to decimate stock levels. Post-COVID customer behaviour is unpredictable

Increasing demands for more personalised customer services is creating a complex ecosystem of customer charging processes. “To maximise the opportunities of potential revenue streams, network operators must consider effective digital

Businesses are looking for smarter and more flexible networks to support their digital transformation initiatives, stimulated by the trend for cloud, mobile, big data and the internet of things (IoT).

Despite its name, the concept of big data has evolved to embrace nearly all data, regardless of whether that data is considered big or small.

At GITEX 2016, Huawei, an information and communications technology (ICT) solutions provider, and Walkbase, a venue IoT analytics platform provider, has announced a joint venue crowd analytics

Regulatory and prudential authorities, both in France and Europe, have given formal approval for the acquisition by Orange of 65% of the capital of Groupama Banque, which will be renamed

Digital mine technology from Orange Business Services is helping mining companies expand into remote regions, automate operations and improve safety protocols, using videoconferencing and the Internet of Things (IoT).

MapR Technologies, Inc. has announces an equity financing of US$50 million. With this financing, MapR has now raised a total of $194 million in equity.

ForgeRock®, has released a new edition of the ForgeRock Identity Platform to enable organisations to orchestrate secure, frictionless user experiences using push authentication.

The Internet of Things (IoT) is clearly gaining momentum – a testament to its potential to improve customer experience, drive down costs, and transform business operations.

Redwood Shores, California, USA – Oracle has agreed to acquire DataRaker, a provider of a cloud-based analytics platform that enables electric, gas and water utilities to leverage vast amounts of

Event date: December 3-4, 2013 Kuala Lumpur, Malaysia  In today’s experience-driven market, a seamless and sustainable customer experience is vital. Service providers must adapt their customer experience strategies to meet

Cincinnati, Ohio, USA. February 14, 2012 – Convergys Corporation (NYSE: CVG) has signed a new groupwide Framework Agreement with E.ON IT GmbH, the IT function of E.ON AG, one of