customer service
Software AG and Tencent Cloud collaborate to boost IoT services in China
Software AG has joined hands with Tencent Cloud to help smart equipment manufacturers provide IoT services for their customers in China. Customers of Software AG’s application, Cumulocity IoT, can set up their smart device offerings, available as a software-as-a-service (SaaS) offering, within Chinese borders. This means faster time to value and return on investment (ROI)
Read moreBigChange launches analytics dashboards to live track business costs, profit
BigChange has launched a series of analytics dashboards to display critical business information. Big-screen graphs and tables provide an instant view of performance, such as job costs, productivity, customer service, and finance. The dashboards receive live data from across the business, including job updates from field service operatives equipped with mobile devices, giving managers and staff complete
Read moreCC Infrastructure Automates Field Services with BigChange Mobile Cloud Tech
CC Infrastructure Services (CC-IS) has rolled-out a cloud-based mobile workforce and job management system from BigChange. Specialising in surface cleaning, preparation and industrial coating for essential infrastructure, CC-IS has reduced the operations administration by 20%t, cut its waste by 50%t and has saved 10% on fuel costs.
Read moreThingee debuts hellocue.io to drive customer satisfaction
Parsippany, United States – Thingee Corporation, a product and software development company, has announced the launch of the Cue website, hellocue.io, inviting visitors to test drive its one-click, virtual customer service solution. Cue, Thingee’s Internet of Things (IoT) platform, lets users initiate communications with a business’s team with just the press of a button.
Read moreCan customer service management keep up with IoT and the rise of connected devices?
For many people “the best service is no service,” yet getting to the nirvana of eliminating the reasons why customers call is a challenge. Today’s customer service teams are buried under manual workloads, and the volume of incoming cases is increasing,
Read moreSpeedCast acquires WINS Ltd to strengthen position in global maritime satcoms
SpeedCast International Limited, has announced the acquisition of WINS Limited. WIN is a Europe-based provider of broadband satellite communications and IT solutions for the maritime sector.
Read moreExpert Opinion: The business case for security enabled communication
As more products become connected they are also exposed to potential ‘hacking’ attacks, fraud or misuse.
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