Can customer service management keep up with IoT and the rise of connected devices?

For many people “the best service is no service,” yet getting to the nirvana of eliminating the reasons why customers call is a challenge. Today’s customer service teams are buried under manual workloads, and the volume of incoming cases is increasing,

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SpeedCast acquires WINS Ltd to strengthen position in global maritime satcoms

SpeedCast International Limited, has announced the acquisition of WINS Limited. WIN is a Europe-based provider of broadband satellite communications and IT solutions for the maritime sector.

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Expert Opinion: The business case for security enabled communication

As more products become connected they are also exposed to potential ‘hacking’ attacks, fraud or misuse.

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