Capgemini, Salesforce to drive GenAI powered customer experiences

Capgemini has introduced generative artificial intelligence (GenAI) for CX (customer experience) foundry for clients using Salesforce. This is recent addition to Capgemini’s portfolio of services that leverage transformative force of GenAI to fuel creation and accelerate business value and growth. The GenAI for CX foundry will deliver hyper-personalised, data-driven customer experiences by automating customised content

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Network tokenisation will drive 85% of global eCommerce transactions by 2028, says Juniper Research

Juniper Research, forecasts substantial growth of 190% in network tokenised transactions; reaching 400 billion globally in 2028, up from 140.3 billion in 2023. These transactions include online and desktop eCommerce transactions, mobile payments and IoT transactions.

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Berkshire Grey, SoftBank Group partner for go-private transaction

Berkshire Grey, Inc has announced that the company has entered into an agreement with SoftBank Group Corp. Under the agreement, SoftBank will acquire all of the capital stock of the company not currently owned by SoftBank for $1.40 (€1.29) per share in an all-cash transaction valued at approximately $375 million (€344.89 million). SoftBank, an investment

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Position Imaging, NCR partner to support iPickup Point Installations across Europe, US

Position Imaging, Inc, a provider of package logistics and advanced asset tracking, has announced it has signed a Multinational Service Provider Agreement with NCR EMEA (NCR) to become the company’s global installation, service and support partner for its iPickup Point retail fulfillment platform. The agreement provides Position Imaging with a scalable multilanguage service and support foundation

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Digital Insurance: 5 digital trends shaping the insurance industry

At this point in history, the digital revolution has turned nearly every industry upside-down in one way or another. The disruptions are clearly visible in industries like retail, where the rise of eCommerce has changed everything, and in media, where nearly every outlet has been challenged and disrupted by digitisation, says Mark Broadly, a Journalism

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Sigma advances its product portfolio for the next generation of digital services

Sigma Systems, the  provider of catalogue-driven software, announced their latest product innovations in support of communications service providers looking to quickly adopt new business models for the next generation of digital services, while combining them with their core services.

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Internet users are growing more demanding and less forgiving after poor website and app performance, says Apica

Internet users are growing more demanding and less forgiving, according to the results of a consumer survey from Apica, the performance monitoring and testing experts. In a clear call to action for organisations around the world, Apica’s survey found that three quarters of respondents expect websites

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Why more players are getting on board the IoT connectivity platform

It maybe the dying embers of 2016, but in the IoT world the issue of security is burning brightly as the industry gears up for an era of intense collaboration to address the challenges ahead.

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Mobile payments and fraud survey finds merchants expanding mobile payments fast but still naïve about fraud

Despite mobile fraud growing by 81% between 2011 and 2015, nearly four out of ten merchants (38.5%) say their biggest challenge managing fraud risk in the mobile channel is figuring out if they even have a mobile fraud problem in the first place.

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