Genesys

Every June, the tech industry comes together to celebrate International Women in Engineering Day. Ada Lovelace springs back onto social feeds, talented women around the globe are championed, and talk inevitably turns to what can be done to encourage more women into the sector.

Demand for contact centre analytics capabilities, enhanced application functionality, and the addition of new contact channels such as social and mobile contact are pockets of growth in the highly competitive, mature and declining EMEA on-premise contact centre systems market.

Avtex, a provider of Customer Experience (CX) technology and innovation, and Genesys, the global provider in omnichannel customer experience and contact center solutions, announced a strategic partnership.