insurance companies
Consumer satisfaction with insurance online experience needs improvement
Up until now, online communication with insurance customers was, in terms of customer satisfaction, significantly lagging behind other industries. As a matter of fact, this is clearly an aspect of Insurance business with a good potential for improvement.
Read moreCustomer communication strategies for companies deploying usage-based insurance programs
Until now, consumers have interacted less with insurers than with any other industry, so the consumer experience with insurers tends to lag behind others.
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