IVR

Increasingly, companies are moving away from a price-led approach in favour of a value-led strategy. One that puts the focus on customer experience. Retaining customers and growing brand awareness are mounting challenges for B2B businesses.

The concept of prepaid service has long been recognised as a major driver in the explosive growth of mobile communications. With the rising costs of utility services, and the deployment of those services increasing across developing countries, and the availability of smart meters and smart grid infrastructure, Alun Lewis asks how long it will be until pre-paid models