Jim Chirico

Avaya Holdings Corp, the provider of contact centre solutions, and Afiniti, the provider of AI-based behavioural pairing solutions, announced a strategic partnership to improve enterprise customer experience and contact centre performance through a unique integration of artificial intelligence into contact centre routing technology.

Avaya, a global business communications company, kicked off its annual conference with over 3,000 partners and customers who came to explore the future of business communications, customer experience and collaboration technologies.