ServiceNow announced it has agreed to acquire Silicon Valley-based Parlo, an artificial intelligence (AI) and natural language understanding (NLU) workforce solution, in an all-cash transaction expected to close this month.
Electric Cloud, a provider in DevOps Release Automation and Continuous Delivery, has added Dr. Nicole Forsgren and John Willis to its Strategic Advisory Board.
For many people “the best service is no service,” yet getting to the nirvana of eliminating the reasons why customers call is a challenge. Today’s customer service teams are buried under manual workloads, and the volume of incoming cases is increasing,
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