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May 4, 2018

ServiceNow acquires Parlo, AI workforce solution

ServiceNow announced it has agreed to acquire Silicon Valley-based Parlo, an artificial intelligence (AI) and natural language understanding (NLU) workforce solution, in an all-cash transaction expected to close this month.

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June 6, 2017

Data scientist and container systems expert to help Electric Cloud to flourish in DevOps adoption

Electric Cloud, a provider in DevOps Release Automation and Continuous Delivery, has added Dr. Nicole Forsgren and John Willis to its Strategic Advisory Board.

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January 25, 2017

Can customer service management keep up with IoT and the rise of connected devices?

For many people “the best service is no service,” yet getting to the nirvana of eliminating the reasons why customers call is a challenge. Today’s customer service teams are buried under manual workloads, and the volume of incoming cases is increasing,

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IoT LIFE LESSONS.

 
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