Only one in ten business leaders see the UK as a leader in digital, according to the latest survey by Deloitte. Although 85% plan to invest in AI and the Internet of Things (IoT), only 22% of businesses have so far.
Long drives to stores, items out of stock, no staff available to help – these common complaints about brick-and-mortar shops have made it easy to see why e-commerce has enticed customers away from physical retailers over the last decade.
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