Zia Chishti

Avaya Holdings Corp, the provider of contact centre solutions, and Afiniti, the provider of AI-based behavioural pairing solutions, announced a strategic partnership to improve enterprise customer experience and contact centre performance through a unique integration of artificial intelligence into contact centre routing technology.

Avaya announced a new focus with technology partners centered on speeding the development and application of artificial intelligence technologies (AI) in contact centres and unified communications for Avaya customers.