Avaya Holdings Corp, the provider of contact centre solutions, and Afiniti, the provider of AI-based behavioural pairing solutions, announced a strategic partnership to improve enterprise customer experience and contact centre performance through a unique integration of artificial intelligence into contact centre routing technology.
Avaya announced a new focus with technology partners centered on speeding the development and application of artificial intelligence technologies (AI) in contact centres and unified communications for Avaya customers.
With industry analysts forecasting unprecedented change for the Financial Services and Insurance (FSI) industry over the next three years, companies need a highly flexible, open and secure communications foundation with which they can confidently embrace the future.
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