Business transformation: Products transform into services, services enable the outcome economy

The outcome economy is based on the outcomes, the results of products or services that are marketed to customers, rather than that of their face value. It represents a significant shift from competing through selling products and services, to competing on the delivery of measurable results that are important to the customer.

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IT/OT integration brings significant challenges along with limitless opportunities

IT infrastructure challenges are changing as a result of the rapid growth of the IoT. Various developments are enabling more effective operational technology (OT) integration as well as easier development, deployment and usage of innovative solutions deployed in the field. Roberto Siagri, the chief executive of Eurotech, talks to Bob Emmerson about the company’s plans

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Don’t leave it to IT – Part 1

There was a time when I could focus on and write about a key technology development like wireless data for a few years and then, when the Internet bubble burst, move on for a few more years to Voice over IP followed by Unified Communications.

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