Building cross-boundary collaborative solutions for next-gen IoT-enabled operations

Over the past few decades, IIoT technologies have crept into virtually every aspect of industrial automation and operations. Seamless connectivity, technology-agnostic interoperability and data-uniformity have enabled operators to easily monitor, manage and leverage data from any number of proprietary assets and processes in ways that, before, were simply cost prohibitive.

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Can customer service management keep up with IoT and the rise of connected devices?

For many people “the best service is no service,” yet getting to the nirvana of eliminating the reasons why customers call is a challenge. Today’s customer service teams are buried under manual workloads, and the volume of incoming cases is increasing,

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