Opower 4 platform to use 'Big Data' to boost energy efficiency for utility customers

Opower logo Opower

Arlington, Virginia, USA. November 19, 2012 – Opower has released its new customer engagement platform, Opower 4. This uses behavioural science and big data analytics to promote consumer participation in a variety of utility programmes that support energy efficiency, smart grid and new rate adoption and customer satisfaction.

Opower manages energy data from over 50 million households across 75 utility deployments and then analyses that data, and combines it with other third party sources – including weather data, county assessor data, and other pieces of information – to provide homeowners with efficiency tips and insights.

“In order to address a number of strategic challenges, including rising supply costs and smart grid acceptance, utilities need to revolutionise their customer-facing infrastructure and deepen their relationship with their customers,” said Opower president and pounder, Alex Laskey. “The Opower platform is the only proven solution for the utility industry that drives greater customer collaboration and engagement, while meeting other important business objectives such as increasing energy efficiency.”

“National Grid is committed to helping our customers take control of their energy consumption through a variety of energy efficiency programs and partners,” said Marcy Reed, president, National Grid, MA. “Since we started working with Opower two years ago, we have continually expanded our partnership to bring new features and services to our customers that will help further reduce their energy use while realising significant dollar savings. The Opower platform is a proven tool that does just that.”

In June, Opower announced that it had partnered with Cloudera’s Hadoop software and support. Charles Zedlewski, vice president of Product at the company, said “Cloudera is uniquely able to empower data-driven enterprises like Opower to ask bigger questions of their large and complex data sets, dramatically improving the economics and performance of Big Data management. We’re proud that the global leader in utility customer engagement chose Cloudera as their platform for Big Data to help drive the bottom line.”

Opower 4 is the only global enterprise-class customer engagement platform designed specifically for the utility industry. The Opower 4 SaaS platform is powered by a patent-pending behaviour and energy analytics engine that continues to be refined as more than 15 million energy consumers interact with it at least on a monthly basis. An annual R&D investment of more than US$25 million aims to ensure that the Opower platform is on the leading edge of customer engagement capabilities as well as data privacy, security, compliance and big data analytics standards.

Opower 4 is organised into four proven, mutually reinforcing areas of customer interaction: Behavioural Engagement, Energy Information Services, Retail & Marketing Services, and Home Control. To date, the Opower platform has delivered 1.6 TeraWatt hours in verified energy savings to utility partners seeking to achieve cost-effective energy efficiency goals and has recorded up to 100% lifts in customer participation in utility-marketed programmes.

The new platform includes:
Big Data. The Opower platform analyses data from over 50 million households to provide customers with personalised tips and information.
Energy Alerts. Weekly AMI emails and unusual usage alerts show customers their energy use at a more granular level to drive greater energy savings.
Home Energy Control. Opower has partnered with Honeywell to create a one-of-a-kind behavioural thermostat solution that bridges the engagement gap between customers and their thermostats.
Upgraded Web Portal. The upgraded web portal includes a home energy usage disaggregation (with AMI data) that provides customers with insight into what is driving the largest energy consumption in the home.
Social Energy. Opower’s social energy app, a partnership with Facebook and NRDC, currently has 17 utility partners and more than 20 million households with access.

Several leading utilities, including National Grid and EnergyAustralia, will deploy the new platform. Utility customers will have access to a variety of communications channels, including home energy reports, web portals, emails, text messages, a mobile app, in-home devices, and the social energy app to better understand their energy consumption and learn ways to save.

“EnergyAustralia is committed to helping Australians save energy and money through innovative solutions,” said EnergyAustralia’s group executive manager, Retail, Adrian Merrick. We chose to partner with Opower to provide our energy customers with an engagement platform that uses leading technology and behavioral science to drive large-scale energy savings.”

Working with 75 utility partners and serving more than 15 million consumers across six countries, Opower is a leading provider of customer engagement solutions for the utility industry. By providing the tools, information and incentives consumers need to make smarter decisions about their energy use, Opower’s engagement platform and solution suite enables utilities to involve their customers in programmes that support, energy efficiency goals, smart grid and new rate structures, brand loyalty and lowering the cost of service. Founded in 2007 and privately held, Opower is headquartered in Arlington, Virginia, with offices in San Francisco, USA and London, UK. Visit www.opower.com and Twitter at @Opower

FEATURED IoT STORIES

9 IoT applications that will change everything

Posted on: September 1, 2021

Whether you are a future-minded CEO, tech-driven CEO or IT leader, you’ve come across the term IoT before. It’s often used alongside superlatives regarding how it will revolutionize the way you work, play, and live. But is it just another buzzword, or is it the as-promised technological holy grail? The truth is that Internet of

Read more

Which IoT Platform 2021? IoT Now Enterprise Buyers’ Guide

Posted on: August 30, 2021

There are several different parts in a complete IoT solution, all of which must work together to get the result needed, write IoT Now Enterprise Buyers’ Guide – Which IoT Platform 2021? authors Robin Duke-Woolley, the CEO and Bill Ingle, a senior analyst, at Beecham Research. Figure 1 shows these parts and, although not all

Read more

CAT-M1 vs NB-IoT – examining the real differences

Posted on: June 21, 2021

As industry players look to provide the next generation of IoT connectivity, two different standards have emerged under release 13 of 3GPP – CAT-M1 and NB-IoT.

Read more

IoT and home automation: What does the future hold?

Posted on: June 10, 2020

Once a dream, iot home automation is slowly but steadily becoming a part of daily lives around the world. In fact, it is believed that the global market for smart home automation will reach $40 billion by 2020.

Read more
RECENT ARTICLES

Infineon and Rainforest Connection create real-time monitoring system to detect wildfires

Posted on: October 22, 2021

Munich and San Jose, California, 21 October, 2021 – Infineon Technologies AG a provider of semiconductors for mobility, energy efficiency and the IoT, announced a collaboration with Rainforest Connection (RFCx), a non-profit organisation that uses acoustic technology, Big Data and Artificial Intelligence / Machine Learning to save the rainforests and monitor biodiversity.

Read more

Infineon simplifies secure IoT device-to-cloud authentication with CIRRENT Cloud ID service

Posted on: October 21, 2021

Munich, Germany. 21 October 2021 – Infineon Technologies AG launched CIRRENT Cloud ID, a service that automates cloud certificate provisioning and IoT device-to-cloud authentication. The easy-to-use service extends the chain of trust and makes tasks easier and more secure from chip-to-cloud, while lowering companies’ total cost of ownership. Cloud ID is ideal for cloud-connected product companies

Read more