Hampshire, UK, 7 October 2013 – A new report from Juniper Research has found that mobile operators worldwide are set to gain from a significant reduction in churn through the adoption of Big Data and analytics techniques, equivalent to an increase in revenues of almost US$4 billion a year by 2018.
The report found that the implementation of analytics platforms was enabling operators to anticipate the likelihood of customers to churn, to take preventative action and thereby reduce revenue loss.
According to the report, ‘Mobile Analytics & Big Data: Strategies for MNOs, Brands and OTTs 2013-2018’, a number of leading network operators have already seen significant reductions in consumer churn levels following the implementation of analytics platforms. It cited MTN South Africa, which in 2012 deployed a Big Data programme combining subscriber information and social network analysis to determine priority users and customer networks and subsequently saw annualised churn decline by more than 20 percentage points.
“Although the scope for churn reduction varies by country and by operator, MNOs (Mobile Network Operators) with high numbers of pre pay subscribers are likely to realise the greatest benefits,” stated report author Keith Breed. “By gaining control of structured and unstructured customer data for the first time, operators in emerging markets can gain far greater consumer insight than was previously the case.”
The report also found that, while churn reduction was the primary benefit for operators in emerging markets, players in more developed markets – such as C Spire Wireless in the US – were increasingly coupling analytics with a customer loyalty programme to improve user retention.
Other findings from the report:
Analytics will generate almost US$9 billion of savings and incremental revenues worldwide for mobile operators by 2018 OTT (Over the Top) players and digital content providers need to deploy analytics solutions to improve customer segmentation and thereby increasing targeting and upselling opportunity
The whitepaper, ‘Analysing Big Opportunities with Big Data’, is available to download from the Juniper website together with further details of the full report and the attendant interactive Forecast Excel, which enables clients to interrogate the assumptions behind Juniper’s forecasts and create alternative future outputs.
Juniper Research provides research and analytical services to the global hi-tech communications sector, providing consultancy, analyst reports and industry commentary.
